Key Responsibilities:
- Collaborate directly with major customers worldwide, including Heineken, Continental, Fannie Mae, Georgetown University, ConocoPhillips, eXp Realty, and Ingersoll Rand.
- Troubleshoot, debug, and recommend architectural changes or fixes within the Mendix platform or related customer implementations.
- Partner with R&D teams to identify and address platform improvements, enhancing the overall customer experience.
- Work closely with Tier 1 and Tier 2 Customer Support teams, facilitating knowledge sharing and expediting ticket resolution.
- Serve as a liaison between customers and R&D, gaining insight into customer use cases to efficiently address complex technical challenges.
- Take ownership of escalations, ensuring a seamless resolution process.
- Mentor and coach team members, contributing to team growth and expertise.
- Identify opportunities for new troubleshooting or performance analysis tools for the production operations team.
- Participate in an after-hours on-call rotation to support critical escalations.
- Develop and improve support processes and tools in collaboration with key partners like SAP, IBM, and Siemens.
- Thrive in a dynamic, innovative team environment with extensive career development opportunities.
What You Bring To Mendix:
- A customer-centric approach, passionate about engaging with customers to resolve their challenges and advocate for their needs.
- A Bachelor’s degree in Information Systems, Engineering, Computer Science, or related field.
- 3+ years of relevant experience in a technical support environment.
- 3+ years of development experience in object-oriented programming languages (Java, C++, .Net, or JavaScript).
- Strong analytical and problem-solving skills with a keen interest in technology.
- Ability to stay organized, adaptable, and maintain oversight of multiple responsibilities.
- Familiarity with Infrastructure as a Service; experience in mobile app development, integration, cloud infrastructure, and/or security is a plus.
Why Join Mendix?
- Work for an award-winning, industry-leading company.
- Transform the way businesses create value with cutting-edge software solutions.
- Gain experience with one of the fastest-growing tech companies globally.
- Collaborate with a world-class, motivated, and goal-oriented team.
- Take ownership of impactful projects and make a meaningful contribution to customer success.
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