Application Support Engineer

Your Role in Driving Digital Innovation:

• Take ownership of platform and product issues, working independently with customers to resolve platform and application development/deployment issues.
• Investigate, reproduce, and troubleshoot reported issues, identifying suitable solutions or root causes within our platform infrastructure and software.
• Manage all stakeholders by clearly communicating reported issues to the R&D team, Product Manager, and Customer Success Manager, ensuring effective cross-functional coordination.
• Work with minimal supervision, making independent decisions with discretion.
• Effectively manage your time, prioritizing daily tasks based on the severity of the problem and its business impact on the customer.
• Set and maintain customer expectations by adhering to Service Level Agreements and prioritizing reported incidents.

You Are the Innovator We Need If...

• You are a high-energy professional who loves engaging with customers to solve their challenges.
• Hold a B.S. in Information Systems, Engineering, Computer Science, or equivalent.
• Have excellent communication skills, both written and verbal.
• Are passionate about technology with strong problem-solving and analytical skills.
• Are well-organized, flexible, and able to keep track of your tasks.
• Have an understanding of and interest in programming languages, integration, relational databases, and/or public Cloud technologies (e.g., AWS, Azure, Kubernetes).
• Have experience in a customer-facing technical support or consultancy roles, or other relevant work experience (preferred).
• Have the ability to work from our Boston office at least a few times per year.