Senior Technical Operations Engineer

Senior Technical Operations Engineer

Job Description:

We are looking for an experienced Senior Technical Operations Engineer to join our dynamic team based in Israel. You will play a critical role in ensuring the smooth operation of our technical infrastructure and product flows. Your responsibilities will include providing advanced technical support for escalated issues, taking charge of building monitors, maintaining continuous vigilance over the production environment, and taking the lead in coordinating incident response efforts across different departments.

Your experience in leading tasks across R&D teams, coupled with your expertise in incident management and comprehensive understanding of monitoring processes, will be vital to the seamless operation of our technical services.

Qualifications:

• 6+ years of experience in technical support, production engineering, or a similar role 
• A strong technical background with proven experience in troubleshooting and debugging complex issues
• Proven experience in incident management, including leading cross-domain incident management efforts
• Experience with SQL and data analysis tools, and system logs such as Datadog or equivalent
• Proactive approach, taking the initiative to start processes and spot potential issues before they come up
• Exceptional interpersonal and communication skills in both Hebrew and English
• Ability to thrive in a fast-paced, dynamic environment
• Bachelor's degree in Computer Science, Industrial Engineering, Information Systems, or a related field 

Bonus points:

• Familiarity with AWS and serverless architecture
• A strong understanding of web technologies and RESTful APIs
• Experience with customer support ticketing systems (e.g., Zendesk, Jira), preferably in a SaaS environment 
• Proficiency in HTML, CSS, JavaScript 
• Experience in a Fintech company

A day in the life and how you’ll make an impact:

• Lead cross-functional efforts to tackle complex technical challenges, ensure smooth collaboration between support and engineering teams, handle complex support tickets, and meet SLAs.
• Monitor system processes to spot potential issues early, research problems, collaborate with R&D for solutions, and enhance our monitoring systems.
• Take an active role in incident management efforts while also contributing to continuous improvements in R&D processes. Diligently track key metrics and maintain proactive oversight to ensure sustained optimization.
• Develop and implement monitoring tools and procedures to ensure smooth system operations.
• Identify opportunities for process improvements and drive initiatives to enhance operational efficiency.

About Melio: 

Melio builds business-to-business (B2B) payment tools so small business owners can spend less time in the back office and more time on their craft. As the fastest-growing B2B payment platform in the US, Melio is working hard to find new and better ways to help small businesses succeed in the ways that work best for them.

With offices in New York, Denver, and Tel Aviv, and a vibrant work culture, Melio is expanding every single day. We are a diverse group of people who love what we do and do what we love. If you are a driven and passionate team player, you will fit right in. We are an equal-opportunity employer and are always on the lookout for top-notch talent—please reach out if you would like to join us on this exciting journey!

About the Engineering department:
The Engineering department is the backbone of Melio. We provide consultation, support and designs for technical solutions—supporting our customers and the entire organization. We get involved from the early stage of a project, making the connection between customer needs, our product design, and then translating these into solutions. 

What’s our stack?

In Melio, we are all in with AWS Serverless. Meaning all our services are managed by AWS and our infrastructure is deployed using SAM CLI built over CloudFormation.

Serverless gives us the freedom to build, scale and deploy applications faster than ever. We combine the usage of relational and document DBS, write mainly in TypeScript and Python for consistency and ability to share resources.

As part of an engineering team within a fintech company, you’ll have a unique opportunity to make a real impact on Melio, its product, our users and help the company scale.

Read more about our Engineering department tech blog