• Design, implement, and maintain scalable, highly available systems architecture for critical business applications like SAP, Salesforce, Jira, and Confluence. 

• Proactively monitor and manage performance, availability, and capacity while implementing automation strategies to streamline processes and reduce manual efforts. 

• Collaborate with development and IT teams for seamless deployments, configuration changes, and infrastructure upgrades, ensuring alignment with business needs. 

• Conduct root cause analysis, resolve complex technical issues, and implement SRE best practices, focusing on service-level objectives (SLOs) and indicators (SLIs). 

• Manage and optimize cloud infrastructure (including hybrid and multi-cloud environments) to ensure cost efficiency, performance, and scalability. 

• Lead disaster recovery planning, business continuity initiatives, and capacity planning to maintain system resilience and availability. 

• Implement security and compliance best practices, monitoring for vulnerabilities, and ensuring adherence to industry standards (e.g., SOX, GDPR, HIPAA). 

• Drive change and release management processes, planning and coordinating production deployments, and optimizing workflows. 

• Serve as a technical expert in enterprise applications, developing comprehensive documentation, and mentoring junior team members. 

• Collaborate with stakeholders to prioritize projects, align SRE initiatives with business goals, and provide technical leadership across the organization. 

Knowledge, Skills, and/or Abilities 

• In-depth knowledge of enterprise application systems, including SAP, Salesforce, Jira, and Confluence. 

• Advanced experience with cloud platforms (AWS, Azure, or GCP) and cloud-native services, such as container orchestration (Kubernetes) and serverless computing. 

• Strong proficiency in scripting languages such as Python, Bash, or PowerShell for automating infrastructure and application management tasks. 

• Solid understanding of CI/CD pipelines, GitOps, and Infrastructure as Code using tools like Jenkins, GitHub Actions, Terraform, or CloudFormation. 

• Experience with monitoring, logging, and observability tools such as Prometheus, Grafana, ELK Stack, or Splunk. 

• Familiarity with IT service management (ITSM) practices and tools like ServiceNow. 

• Excellent troubleshooting and analytical skills with the ability to navigate complex technical environments. 

• Strong communication and collaboration skills, with the ability to work effectively across multiple teams and stakeholders. 

• Ability to manage multiple priorities in a fast-paced, dynamic environment with a focus on delivering value and driving results. 

• Knowledge of disaster recovery planning, capacity planning, and performance optimization strategies. 

• Familiarity with ITIL framework and experience implementing IT service management principles.

Required Qualifications

• 7+ years of experience with a bachelor’s degree or 5+ years of experience with an advanced degree or 12+ years of experience with a high school diploma or equivalent.

Nice to Have Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field. 

• 10+ years of experience in IT infrastructure and operations roles, with at least 5 years in a Site Reliability Engineering or DevOps position. 

• Proven track record of supporting and managing enterprise applications such as SAP, Salesforce, Jira, and Confluence. 

• Extensive experience with cloud platforms (AWS, Azure, or GCP) and associated automation tools. 

• Strong proficiency in scripting/programming languages such as Python, Bash, or JavaScript. 

• Experience implementing and managing CI/CD pipelines and infrastructure as code. 

• Deep understanding of monitoring and observability principles and experience with industry-standard tools. 

• Prior experience in incident management, problem resolution, and root cause analysis in large-scale environments. 

• Experience with hybrid or multi-cloud environments and cloud infrastructure optimization. 

• Understanding of security practices, compliance requirements, and vulnerability management.  

• Certifications such as AWS Certified Solutions Architect, Google Professional Cloud Architect, or Azure Solutions Architect Expert. 

• Experience with additional enterprise applications, such as ServiceNow, SAP HANA, or Oracle ERP. 

• Knowledge of security practices, including identity and access management, data encryption, and vulnerability management. 

• Experience with agile methodologies and tools for project management and software delivery (e.g., Scrum, Kanban). 

• Familiarity with DevSecOps principles and practices, integrating security into the CI/CD pipeline and automating security testing. 

• Previous experience in a leadership role, managing a team of engineers or SRE professionals. 

• ITIL certification and experience with IT service management frameworks. 

• Strong leadership and mentorship abilities, with experience guiding teams in best practices and technical expertise.