At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Under the leadership of the Service Center Manager, the Junior Technical Service Engineer is the individual contributor who provides their expertise and engineering know-how for the service, repair, maintenance, system update, installation support and telephonic support to the customers for our intensive care and electrosurgical devices.

In return, we will provide you with comprehensive training, development opportunities and the opportunity to work in a varied and challenging role. Our offer package will include a competitive salary and other great benefits. For this role, you will be expected to work in our Gebze offices full time.

Responsibilities may include the following and other duties may be assigned:

• Work as a member of the local team to provide efficient repair, maintenance and installation support to all accounts within service center. 
• Operate, maintain, repair and modify equipment on designated equipment.
• Perform a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems and software at Service Center.
• Interface and build relationships with sales personnel to provide a unified voice to the customer, while representing the service organizations policies, needs and strategies.
• Provide testing and validation support to the manufacturer’s organization, as applicable.
• Assist in technical support for users of Medtronic's equipment including phone support for users and technical staff. 

Required Knowledge and Experience:

• BSc Degree (or equivalent qualification) in an appropriate field (Biomedical Engineering, Mechanical or electrical engineering) or Biomedical Technology.
• Previous experience as Technician/Service Engineer within medical device industry.
• 1-3 years technician, engineer or customer support experience.
• Ability to troubleshoot with technical skills, creativity and high discipline.
• Ability to read and understand schematics and Engineering drawings.
• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
• Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements.
• Strong English written and verbal communication skills. 

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here