Workplace Technology Engineer

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payors, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting. We believe in the importance of strong, vital organizations because we know that patients can only be healthy when our system is healthy.

Every single McKesson employee contributes to our mission—by joining McKesson you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

We understand the importance of a system that works together. Your expertise, drive and passion can help us improve everything we touch, from providers to payors to pharmacies. Join our team of leaders to begin a rewarding career. Wherever you contribute here at McKesson, you will have the ability to make a real impact in the lives of others.

Current Need

McKesson is looking for energetic and creative Workplace Technology Engineer for In-Office Services.

In-Office Services support workplaces throughout the enterprise including townhalls, training rooms, employee conference rooms, open collaboration spaces and workstations.  We strive to ensure that our team members have a seamless and consistent workplace experience both in-person and remote.     

This is a key position that will interface with many internal customers, internal groups, vendors and others.  This person will work in a team environment and will lead various projects and initiatives.  The position requires someone who is technology-agnostic, has a demonstrated willingness to learn, and has a demonstrated capacity to retain information and knowledge.  Attention to detail, and the ability to create, document, and follow processes are essential.

The candidate must have strong interpersonal and communication skills who can work with people at various levels and who can coordinate several projects simultaneously. This position will enable best in class collaborative experiences through seamless and strategic intersections of people and automation across the enterprise. 

The Workplace Technology Engineer will take the lead in providing technology solutions for our workspaces.  Our workspaces include conference rooms, workstations and printing.  Candidate must be able to work with a managed service provider responsible for the implementation/operations.  This position will also develop and architect solutions for the current, future office as a destination experience/hybrid work environment.

Key Responsibilities

• Responsible for engineering workplaces solutions for physical and digital workspaces

• Collaborate with managed service provider to ensure IT and Audio/Video equipment operates properly.

• Partner with IT workplace vendors (including AV, Print, and to design and engineer solutions

• Keep abreast of trends in technology and its application to understand current best practices, possible alternative solutions

• Required ability to comprehend AV system design diagrams, specifications, and technical manuals

• Validate A/V technology integration with third-party vendors hosting large meeting events both on-site and virtual

• Partner with managed service provider to conduct problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.

• Create, maintain and publish design/architecture support documentation

• Creative problem-solving abilities, attention to detail, and ability to think outside the box.

• Ability to multi-task effectively without compromising the quality of the work.

• Lead ongoing Q/A tests and updates as necessary and based on customer experience to include, performing software updates, system maintenance and system backups and maintaining accurate inventory of assets. 

• Travel may be required

Minimum Requirements

Typically requires 4+ years of relevant experience

Critical Skills

• 4+ years of experience installing, configuring, and maintaining professional A/V equipment (such as video switchers and extenders, amplifiers, speakers, control systems, and microphones) from companies like Crestron, Biamp, Cisco, Polycom, Logitech, etc.

• 4+ years of experience in design of Cisco UC and Microsoft conferencing systems & Collaboration technologies, video technologies, and room systems

• Required strong knowledge of print products and solutions (ex. Xerox and Canon)

• Working knowledge of interfacing with managing Azure, AWS, and Google Cloud platforms

• Required knowledge of MS TEAMS and Cisco Webex

• Required familiarity with codecs, content and video display units, microphones.

• Experience deploying and supporting Unified Communications collaboration tools using integrated voice, video, and data architectures

Additional Knowledge and Skills

• Working knowledge of Bluejeans, Zoom, Jabber, etc.

• Experience with workplace technologies (Workstation monitors, screen sharing solutions and digital signage)

• Experience in O365, Active Directory, TCP/IP networks, VoIP and common PC and Mac applications/operating systems.

• Working knowledge of Windows, Apple, and Android operating systems

• Working knowledge with Android mobile devices

• Working knowledge of Apple hardware, Mac OS X, IOS iPhones, and iPads

• Can-do attitude, with the ability to find creative solutions where necessary & follow through on issues until a successful resolution is achieved ability to work in deadline-driven environment

• Highly motivated team player with the skills and ability to manage changing priorities.

• Excellent verbal/written/phone communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.

• Customer-oriented and cool-tempered.

Education

• Bachelor’s degree in IT-related discipline such as Computer Engineering or equivalent experience

Physical Requirements

• General Office environment

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!