McKesson

Data Analyst - ServiceNow - REMOTE

Remote Irving, TX
USD 81k - 136k
Search for More Jobs Talk to a recruiter now 💪
This job is closed! Check out or
Description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

In this role, you’ll help our HR Support Center better serve our employees by creating and evolving data dashboards. The dashboards will help measure the effectiveness of our HR Cases (ServiceNow), Chatbot Agent (Amelia), and self-service resources by transforming disparate data into a single user-friendly format for faster and easier analysis. You’ll enhance data flow, write complex queries, and recommend the best tools and technologies for visualizing this data. Collaborate with key stakeholders to turn business requirements into technical specs and coded data pipelines. Work with both structured and unstructured data from various sources like Workday, ServiceNow, and Amelia to create a single entry point. Design, model, document, and guide the logical and conceptual relationships of data for complex applications, while analyzing and developing technical, structural, and organizational specifications. 

Your data management responsibilities will include: 

  • Translating support data into code or other formats for easy use. 

  • Maintaining and managing the ServiceNow (SNOW) back-end data structure. 

  • Partnering with the Technology team on data architecture. 

  • Managing dashboards and reporting. 

  • Document and maintain comprehensive documentation of data sources, reporting process, and data governance standards 

As a Knowledge Engineer, you will: 

  • Establish user access groups, knowledge groups, and handling access requests. 

  • Analyze support needs and usage within the organization through knowledge audits and performance reviews. 

  • Manage and analyze data to drive insights, identify trends, and support decision-making 

On the System Reporting side, you’ll: 

  • Create, maintain and automate reports and dashboards using ServiceNow reporting tools and Performance Analytics to support HR and Knowledge Management functions 

  • Create operations reports at the team level, such as CSAT and FCR. 

  • Handle ad-hoc reporting, troubleshooting reports on incidents, issues, and special requests like payroll deep dives and new hire attrition. 

  • Validate data inputs for Amelia, tracking metrics that inform the roadmap and impacts, and partnering with Amelia developers in the Technology group. 

  • Help troubleshoot data issues with Visier, Amelia, ServiceNow, and other HR systems.

Business Experience   

  • 3+ years of experience in a Data related role.  
  • 3+ years working with Service Now

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$81,900 - $136,500

McKesson is an Equal Opportunity Employer

 

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

 

Join us at McKesson!

McKesson
McKesson
Biotechnology Health Care Information Technology

0 applies

0 views

Other Jobs from McKesson

Lead Project Manager

Montreal, Canada Remote Hybrid

Sr. Director, Data Strategy

Irving, TX Columbus, OH

Full Stack Engineer

Atlanta, GA Austin, TX

There are more than 50,000 engineering jobs:

Subscribe to membership and unlock all jobs

Engineering Jobs

60,000+ jobs from 4,500+ well-funded companies

Updated Daily

New jobs are added every day as companies post them

Refined Search

Use filters like skill, location, etc to narrow results

Become a member

🥳🥳🥳 401 happy customers and counting...

Overall, over 80% of customers chose to renew their subscriptions after the initial sign-up.

To try it out

For active job seekers

For those who are passive looking

Cancel anytime

Frequently Asked Questions

  • We prioritize job seekers as our customers, unlike bigger job sites, by charging a small fee to provide them with curated access to the best companies and up-to-date jobs. This focus allows us to deliver a more personalized and effective job search experience.
  • Salaries for the engineering jobs on our site range from $100K-$200K. On average, senior engineer positions on our EchoJobs are about $160K.
  • The EchoJobs positions have been sourced and vetted from the top companies to work for in the US as a software engineer, including LinkedIn and other reputable job sites. We also have syndicated jobs from companies that have just raised funding, as well as those that have great unique products and culture. From all of these sources, our founder, Morgan, has also resourced the company's authenticity in terms of their website, public appearance, and more.
  • Yes, our users asked us for just this, so now our search filters allow you to search for your top jobs via location, as well as by onsite, remote, or both. Approximately 30% of our jobs are remote, so you’ve got the best options for you!
  • We have not yet implemented this option, but are considering doing so in the future. For the moment, you would need to cancel your subscription, and resubscribe when you wanted to come back.
  • We add new jobs to EchoJobs every day! We scan our sources for the newest jobs, verify them, and post them to EchoJobs within minutes. We add about 2,000-3,000 new jobs for you each day!
  • From starting your job search to getting hired, the entire job search process can take us software engineers anywhere between 3-6 months. However, at EchoJobs, we’re striving to shorten this duration by finding the best, newest jobs for you, so you can do less job searching, and more applying.
  • We’d recommend checking EchoJobs daily, as we add new jobs to the site each day. Additionally, if you got a chance to read our previous email on “what makes EchoJobs different from any other job search tools,” we also recommended that you set a job alert based on your job filters, so if you get emails on those new jobs, you could be checking more than once per day.
  • If you decide to continue with us after the 1-month trial, we definitely recommend this, as we all know it usually takes 3-6 months to find a quality job as a software engineer these days. So to best support you, we just adjusted our membership options at EchoJobs to monthly, 3 months, or 12 months (this option is more for passive job seekers looking a little bit for the future if they want to come back to work or make a job switch potentially. This lets you see what’s out there in case an even better fit job becomes available.)
  • EchoJobs is truly the only job site of its kind. We want to be THE spot for you to find the best job for you, and haven’t encountered any other company doing this. Other job sites are in niches besides software engineering or focus on a small portion of engineering jobs (like a specific coding language). In the words of Morgan, our founder, “I think what makes EchoJobs different is the amount of jobs, frequency that we add new jobs (we add 2,000-3,000 new jobs daily!), and the powerful search engines to find exactly the job you want more easily and efficiently. We can provide you with the most jobs that are vetted by us, we’ll continually find more new jobs for you, and we make it easier for you to apply and get hired.

What Fellow Engineers Say