Lead Global Cyber Incident Coordinator

Job Summary 
McKesson’s The Senior Cyber Incident Response Coordinator plays a crucial role in managing and coordinating the organization’s response to cybersecurity incidents. This position ensures that all incidents are handled effectively, and that communication with key stakeholders, including the Business Information Security Officers (BISOs), is timely and clear. Additionally, the Coordinator is responsible for keeping business units well-informed throughout the process and for continuously strengthening the organization's security posture through lessons learned and strategic planning. The ideal candidate will have experience in incident management, exceptional communication skills, and a good understanding of cybersecurity frameworks and processes. 

Responsibilities 

• Incident Management: Work with the Cyber Incident Response Team to manage and coordinate cyber incidents and high-severity events when they occur, overseeing response efforts, containment, and recovery while ensuring communication with key stakeholders. 

• Reporting: Ensure all incident reports and related documentation are completed accurately and submitted in accordance with established policy and process guidance. 

• Stakeholder Communication: Maintain clear and timely communication with internal and external stakeholders throughout the incident lifecycle, adhering to established timelines. 

• Metrics Collection: Collaborate with detect and response teams to collect, analyze, and submit incident response-related metrics, providing insights that contribute to ongoing improvement and strategic decision-making. 

• Tabletop Exercises: Contribute to the development, execution, and evaluation of tabletop exercises, lessons learned, and after-action reports to enhance the organization's incident response capabilities. 

• Compliance: Work with leaders to ensure all incident response activities comply with relevant laws, regulations, and organizational policies. 

• Continuous Improvement: Identify areas for improvement in the incident response process and collaborate with teams to implement enhancements based on lessons learned and industry trends. 

• Urgent Vulnerability Remediation: Collaborate with cross-functional teams to drive the urgent remediation of vulnerabilities, ensuring swift action is taken. 

• Additional Projects: Be willing to work on other projects or efforts as directed by leadership, contributing to broader organizational goals beyond incident response. 

Requirements 

• Minimum of 10 years of experience in cybersecurity, with a strong emphasis on incident response and crisis management. 

• Exceptional written and verbal communication skills, with the ability to clearly and concisely convey complex information to both technical and non-technical audiences. 

• Strong understanding and application of the NIST Cybersecurity Framework (CSF) in incident response activities. 

• Experience with ITIL or a similar service management framework, particularly in relation to incident management and response. 

• Excellent organizational and time management skills, with the ability to prioritize and manage multiple incidents simultaneously. 

• Deep familiarity with cyber incident response processes, including detection, analysis, containment, eradication, and recovery. 

• Strong analytical abilities to assess security incidents and provide actionable recommendations. 

• Proactive problem-solving skills with the ability to quickly address and mitigate security threats. 

Preferred Technical and Professional Expertise 

• One or more of the following certifications: CISM, CISSP, or equivalent. 

• Bachelor's or Master's degree in Cybersecurity, Information Technology, or a related field. 

• Familiarity with relevant regulations and compliance requirements such as GDPR, HIPAA, or PCI-DSS