Director of Platform Reliability Engineering

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

McKesson is in the business of better health, and we touch the lives of patients in virtually every aspect of healthcare. We partner with payors, hospitals, physician offices, pharmacies, pharmaceutical companies, and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting. We believe in the importance of strong, vital organizations because we know that patients can only be healthy when our system is healthy.

Every single McKesson employee contributes to our mission—by joining McKesson you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

We understand the importance of a system that works together. Your expertise, drive and passion can help us improve everything we touch, from providers to payors to pharmacies. Join our team of leaders to begin a rewarding career.

Wherever you contribute here at McKesson, you will have the ability to make a real impact in the lives of others.

Current Need

We are seeking a visionary and accomplished leader to serve as our Director of Site Reliability Engineering. In this role, you will drive our SRE team to new heights, ensuring the unwavering reliability, scalability, and performance of our critical systems and applications. Your leadership will be instrumental in shaping our SRE strategy, fostering a culture of operational excellence, and propelling continuous improvement.

Responsibilities:

• Visionary Leadership:

  • Inspire and empower a high-performing team of SRE engineers, nurturing their talent and fostering a collaborative and innovative environment.

  • Craft and implement a compelling SRE vision that aligns seamlessly with our overarching business goals and technology roadmap.

  • Establish and champion a culture of accountability, ownership, and continuous learning within the SRE team.

  • Build strong relationships with key stakeholders across the organization, advocating for SRE principles and promoting cross-functional collaboration.

• Strategic Planning and Execution:

  • Develop and refine a comprehensive SRE strategy that encompasses monitoring, incident response, capacity planning, and performance optimization.

  • Define and monitor key SRE metrics (SLOs, SLIs, error budgets) to measure success and identify opportunities for enhancement.

  • Proactively identify and mitigate risks to system reliability, leveraging data-driven insights and industry best practices.

  • Prioritize and allocate resources effectively to ensure the successful execution of SRE initiatives.

• Operational Excellence:

  • Oversee incident management processes, ensuring swift and effective response, resolution, and thorough post-incident analysis.

  • Establish and maintain a robust monitoring and alerting framework to proactively detect and address potential issues.

  • Collaborate with engineering teams to optimize system performance, capacity, and scalability.

  • Champion the adoption of automation and self-service tools to streamline SRE operations and reduce manual effort.

• Communication and Collaboration:

  • Cultivate a transparent and collaborative environment where information flows freely and diverse perspectives are valued.

  • Communicate SRE goals, progress, and challenges effectively to both technical and non-technical stakeholders.

  • Partner with product and engineering teams to prioritize reliability work and ensure alignment with business objectives.

  • Represent the SRE team in executive-level discussions, providing insights and recommendations on critical reliability issues.

Minimum Requirements

Typically requires 12+ years of professional experience and 4+ years of management experience.

Critical Skills

• 10+ years of experience in software engineering or related field, with a solid understanding of system architecture, networking, and cloud infrastructure.

• 5+ years of experience leading and managing SRE teams or similar technical teams.

• 5+ years of experience with healthcare systems and high volume ordering sys

• Proven experience in building and scaling SRE programs in a high-growth environment.

• Familiarity with SRE principles, practices, and tools.

• Familiar with Dynatrace, Grafana, and similar observability tools

Additional Knowledge & Skills

• Demonstrated ability to lead and inspire high-performing teams, fostering a culture of collaboration, innovation, and accountability.

• Exceptional communication and interpersonal skills, with the ability to build trust and rapport with diverse stakeholders.

• Strong decision-making and problem-solving skills, with a proven track record of delivering results in complex environments.

• Strategic thinker with the ability to develop and execute a compelling vision for SRE.

Education

• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).

• Advanced degree or relevant certifications (e.g., MBA, SRE certifications) are a plus.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!