Sr. Manager - US TMO Lead (Consumer)

Company Description

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

Job Description

McDonald’s is seeking a Market PMO Lead for the U.S. market to execute a new capability and deliver on the McDonald's transformation vision across the three strategic tech-enabled "platforms."

• Consumer: One of the world’s largest consumer platforms to fuel engagement (through Digital App, Digital Kiosks, and Delivery)
• Restaurant: Easiest and most efficient restaurant operating platform
• Company: Modern company platform that unlocks speed and innovation

This position will be dedicated to enterprise transformation and provide strategic alignment, execution excellence and management of all Consumer platform programs embedded in the U.S. market (i.e., GMA digital app, digital kiosks, McDelivery, AI-enabled offer engines etc.)

This individual will develop and uphold program management governance standards and processes as defined by the global Transformation Management Office (TMO). This role aims to ensure the alignment of enterprise goals and priorities with market realities, solving and advocating for market-specific nuances and challenges (e.g. capacity, ongoing business-driving initiatives etc.) The Market PMO Lead will drive transformation in connection with other market priorities/projects and run-the-business activities.

Responsibilities:

• Integrated Roadmap Development & Tracking: 
  • Understand how the Consumer platform global priorities support the growth drivers in the US business and detail a US-specific roadmap over a 1Y and 3Y horizon (aligned to phase planning)
  • Continuously evaluate and refine the roadmap, adapting plans to accommodate changing priorities, resources, or external factors.
  • Clearly articulate and socialize US Consumer roadmap with key stakeholders, including Leadership
  • Track execution progress, triage and support Manage regular exception-based status reporting to leadership
• Capacity Planning and Execution Management: 
  • Understand market-level resource and skill levels needed to deliver global Consumer programs in the US
  • Support US leads in identifying and standing up the right cross-functional teams to enable program development & execution e.g., across communications, franchisee relationships, operations etc.
  • Assess existing market capacity and enable talent planning with market leadership and People team including flagging potential resource gaps to be addressed
  • Support the global and US leads in navigating US governance process to unlock resourcing & budgets and manage deployment timelines (Prioritization Office and GSET)   
• Project Management:
  • Own oversight of detailed Consumer program roadmaps and develop cross-functional project plans for US market (key milestones, timelines, sequencing, resource allocation, leadership touchpoints/approvals and business targets).
  • Maintain ownership of the recurring, cross-functional team meetings, ensuring all action items are brought to completion while establishing and delivering on key metrics
  • Support US Initiative leads in coaching, developing and holding accountable cross-functional teams to deliver on initiative objectives from concept through pilot and launch phases
• Cross-Functional Stakeholder Management and Escalation: 
  • Act as the main Point of Contact for US Consumer Leads in understanding what is being delivered by global and through market teams; liaison with global and market stakeholders to get to answers
  • Partner with in-market Change Management to assess organizational readiness for change and coordinate with People, Communications etc. to foster buy-in and communicate transformation-related updates & changes
  • Escalate market-specific challenges / opportunities to the global teams as needed
• Willingness and ability to live the McDonald’s values every day: Serve, Inclusion, Integrity, Community and Family.

Benefits eligible: Yes
Bonus eligible: Yes
Long term incentive eligible: Yes
The expected salary range for this role is $149,260 – $190,310 per year 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Qualifications

• 10+ years’ experience with demonstrable experience in project management of large scale, global, multi-year transformations
• Experience working across multiple segments or markets within McDonald’s if internally sourced
• Project Mgmt. Professional (PMP®) Certified preferred
• Bachelor’s degree in Business, Communications, HR, Data & Analytics, or related field
• Ability to lead people and partner with stakeholders in a complex, multinational setting
• Strong communication (written and oral) and problem-solving skills
• Ability to adapt to changing priorities and manage multiple tasks simultaneously

Additional Information

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.