Sr Manager Tech Product Management

Company Description

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.  

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

Job Description

This opportunity is part of the Global Technology Enterprise Products & Platforms (EPP) Team, focused on Learning products where our vision is to “Always be a... people led, product centric, future focused & trusted technology partner of choice”.

The Sr. Manager Technical Product Management is responsible for implementing and deploying new and innovative technology products that are leveraged globally, leading the execution of various products in our portfolio, primarily focused on our Learning platforms and expanding to additional products within the portfolio.

The ideal candidate will be responsible for leading the Center of Excellence for the Global People Technology – continued focus on the onboarding of global markets to LMS platforms. The Senior Product Manager will also be expected to utilize proven IT agile product management concepts and processes in close collaboration with business stakeholders, vendors, team members, and various IT functions or overall technology portfolio strategy and the successful delivery of company technology products within their portfolio. Has a deep understanding of business goals/strategy and interfaces with the business, technology, other portfolio teams and product leaders to develop EPP portfolio strategies and approaches that maximize value for business partners. This position reports to the Director, Technical Product Management – Learning Technology.

This is an exciting opportunity for an experienced technology leader to help shape the transformation of EPP products and services to the entire McDonald’s environment.

Accountabilities & Responsibilities:

The ideal candidate will be responsible for leading the Center of Excellence for the Global People Technology – continued focus on the onboarding of global markets to LMS platforms.  The expectation is that this COE could serve as a model for other strategic, globally deployed initiatives. The Senior Product Manager will also be expected to utilize proven IT agile product management concepts and processes in close collaboration with business stakeholders, vendors, team members, and various IT functions.

• Management of team members and individual development goals
• Analyze insights & data, to identify problems and opportunities in conjunction with our business partners and Franchisee Owner Operator leadership.
• Partner with key stakeholders to build out product & market on-boarding roadmaps: Global People, Global Learning, Global & US Technology, Operations, and Legal teams
• Implement Deployment Playbook across the Restaurant Engagement Product portfolio activating products within markets and maximizing team efficiency, resulting in a consistent experience for on boarding new products to the markets.
• Managing L&D roadmaps – ensuring alignment with strategic vision. Align work with direct reports, business partners, and suppliers and on-going software releases to execute on vision, delivering the highest value features first and making calculated trade-offs.
• Actively manage the Product backlog for L&D initiatives
• Coordinating multi-product integrations required to deploy a seamless technology experience for the Restaurant Crew and Managers
• Work with internal teams, contractors, and vendor partners to test/deploy solutions
• Manage Stakeholder communications, serve as an escalation point for issue resolution, and manage vendor relationships.
• Liaise with Business Partners to develop business case and funding requests based on strategic vision of the Global Learning Products

Qualifications

• 10+ years of technical product management or relevant experience with a Bachelor’s degree or 8+ years relevant experience with a Master’s degree.
• Experience leading technical teams and Agile self-managed teams that manage a strategically important product and/or a suite of products.
• Experience in influencing senior executives (VPs, SVP, CxO), and setting expectations for major cross-functional initiatives.
• Willingness and ability to live the McDonald’s values every day: Serve, Inclusion, Integrity, Community, and Family.
• Excellent Leadership, including the ability to set clear goals and expectations, leading teams and partners through change, motivate and coach Product teams, identify and mitigate impediments to success, create a safe environment to learn, challenge, accept risk taking and a willingness to be wrong 
• Broad technical knowledge in assigned domain area, including the latest ITIL technology trends or related methodologies
• Experience applying Product-centric methods and Agile ceremonies, best practices and lessons learned to optimize ways of working
• Highly experienced working collaboratively with a broad array of stakeholders to drive outcomes and solve complex technical challenges 
• Excellent communication, presentation, story telling, negotiation, influencing, business acumen, and problem solving skills
• Strong innovation skills to identify, develop, and make improvements to ways of working, services, or products
• Strong critical thinking skills to address and solve the most complex business and technical challenges
• Experience applying data analysis and visualizations to present complex business cases and recommendations to executive and nonexecutive audiences, make informed business decisions, and facilitate continuous improvement

Additional Information

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.