Senior Manager, Tech Product Delivery

Company Description

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.  

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

Job Description

archOS is a multi-year transformational program, aimed at standardizing, optimizing, and modernizing our tech stacks and business processes. archOS enables our Consumer & Restaurant Platforms. archOS is an enterprise enabler that will set the foundation to support our larger digital ambitions and growth goals. This foundation will allow us to deliver capabilities at speed in a stable environment and will support new capabilities that are a part of our Digital Engagement Strategy.

This role will be a part of Global Technology function and Commercial Products & Platforms team, and will report to Senior Director, archOS. The Senior Manager, Tech Product Delivery role is responsible for running the discovery and definition of the deployment steps needed to deploy the multi-tenant Global Mobile App (GMA) & Martech stack into the Donald’s Global Cloud environment. Key activities will be collaborating with 3rd party vendors, business partners, project managers, and all stakeholders to ensure that all aspects on the archOS deployment activities from scope/design are delivered successfully and meet the business and technical needs.

Responsibilities & Accountabilities:

• Manage the discovery and definition of the deployment activities and deliverables (e.g. Playbooks, checklists, documentation).
  • Ensuring best practices, knowledge and standards are followed.
  • Identify opportunities to leverage solutions and drive standardisation.
  • Recognise and communicate areas of opportunity for improvement.
  • Advise, review and sign-off requirements with the archOS stakeholders.
• Lead the coordination and creation of deployment deliverables that supports the deployment activity.
  • Work with Global Technology teams to identify resources, partners, and timelines.
  • Collaborate with functional & technical resources and 3rd parties during all project stages, to ensure deployment deliverables are scoped/built/tested/deployed as per requirements.
  • Lead the coordination of testing, localisation, deployment and support of the archOS deliverables.
  • Conduct regular cadences with stakeholders & prepare/provide status reports.
• Coordinate with Product, Global Technology Infrastructure and Operations, Global Cyber Security and other teams to deploy and test the GMA & Martech stack globally into McDonald’s Global Cloud environment for archOS.
  • Build and maintain strong strategic partnerships with Global Technology, Segment leadership and partners.
  • Develop robust, collaborative and mutually beneficial working practices.
  • Assist in identifying, tracking, and resolving project obstacles; escalate unresolved high priority issues.

• Provide hypercare support post-activation, ensuring a smooth transition and addressing any operational issues.

Qualifications

• 6+ years of progressively responsible roles relating to technology
• Bachelor of Science in Computer Science, MIS, Business or similar degree
• Ability to work effectively across multiple business functions in a global organisation
• Confident and strong character with the ability to ensure that plans are kept to, and expectations are well managed
• Gathering and interpreting business/technology requirements
• Capable of hands on problem-solving, with ability to generate ideas and solutions
• Strong analytical, problem solving, and organisational experience
• Excellent interpersonal, communication and presentation skills
• Breadth of technical skills related to the hardware, software and IT infrastructure
• Ability to work under pressure, meet deadlines and manage multiple activities at a time
• Data manipulation, analysis, and reporting
• Strong with PowerPoint and Excel
• Experience with enterprise-wide technology projects preferred

Additional Information

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.