Senior Manager, Tech Lead (Loyalty & Partnerships)

Company Description

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

Job Description

The Commercial Product & Platform vision develops global technology products and platforms that delight our customers and enable our crews to operate our restaurants reliably and effectively.

Senior Manager, Tech Lead reports to the Director of Software Engineering (Loyalty & Partnerships). You’ll lead a team of developers focused on extending McDonald’s MyRewards program. This consists of the integration of 3rd party and internal gaming platforms into McDonald’s digital commerce channels (Mobile app, Web, KIOSK) supporting an engaging and seamless end-to-end user experience!

We aspire to create the most engaging digital QSR experiences in the world! This team is integral to enabling McDonald’s marketers to deliver a more personalized and engaging experience on a global scale. To achieve these outcomes, you’ll collaborate with multiple McDonald’s teams, including Product, Engineering, Experience Design, Strategic Insights, Marketing, and Legal.

Responsibilities:

• Lead end-to-end development of capabilities that seamlessly integrate third-party reward redemptions into the digital ecosystem. As a Tech leader, you will own the tech vision, solutioning, development and integration.
• Develop and launch the capabilities that allow loyalty custom to redeem points, earn points, and/or access benefits with third-party partners
• Design scalable, flexible technical solutions that can be embraced globally while allowing for local market configuration.
• Collaborate with Engineering, Data, and Architecture teams to build an integration framework that makes it easy for partners to onboard.
• Attend all squad level ceremonies and act as the leader of the Software Development Engineers (SDE’s) of the respective squad. Manage the output (quality and efficiency) of external vendor squads to ensure they are delivering to the standards required by McD
• Ensure that delivered solutions are in line with architectural specifications, quality standards, and security standards.
• Partner with Experience Design and other Product teams to create easy-to-use, customer-facing loyalty partnership experiences within the broader MyMcDonald's Rewards program.
• Solution Design: Collaborate with partners to grasp the business goals, user experience, and design prerequisites, and create technical solution designs that fulfill these requirements. Ensure the code development is in line with the architectural, quality and security standards.
• Development Squad Leadership: Manage squad capacity and ensure the correct mixture of skills and technical expertise required to deliver business objectives. Ensure engineers understand the business context and requirements of the solutions and products.
• Continuous Engineering Improvement: Evolve and evangelize engineering best practices. Ensure observability of systems and integrations within your domain to improve reliability and reduction of technical debt. Ensure security-based design to reduce customer and brand risk. Ensure high levels of testing coverage and end to end testing processes to derisk deployments. Regularly review performance to advise individual and cross-product optimization.

Benefits eligible: Yes
Bonus eligible: Yes
Long term incentive eligible: Yes
The expected salary range for this role is $149,260 - $190,310per year 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Qualifications

• Bachelor’s degree or equivalent work experience in software engineering, solution architecture, technical project management, or a related field
• Minimum of 8 years of experience in Software Delivery, Engineering or Architecture
• Experience leading a team of Tech Leads / Product Engineers to deliver digital products with measurable results
• Experience working in a global organization, preferably franchised and in the consumer/retail sector
• Expert in pair programming, continuous integration, test-driven development & incremental design
• Experience in Agile Development methodologies, with practical application across the Product Development Lifecycle
• Bring experience in one or more of the following: Large scale implementation of an ecommerce, Loyalty & Rewards, and Offers ecosystem. Experience in marketer authoring tools enabling teams to efficiently create and publish offers, deals, and large-scale promotions across a multi-channel ecommerce ecosystem. Bridging revenue growth management strategies and systems into a global ecommerce implementation.
• Are skilled at stakeholder management and influencing, in a matrixed and global organization

Additional Information

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.