Senior Director, Technology (IDL/BU)

Company Description

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

Job Description

McDonald's International Developmental Licensee (IDL) Markets Segment / Business Unit (BU) the delivery and operation of core technology solutions across 79 markets, supporting 19,000+ restaurants and offices. Our mission is to implement innovative, secure, and scalable technology that enhances customer experiences and drives business success.

The Senior Director, IDL BU Technology is a strategic leadership role responsible for guiding technology adoption and execution across 29 markets within the Latin America Business Unit representing $6B+ in sales. Reporting to the Global Technology CTO, IDL, this role ensures alignment with global technology standards, drives efficiency, and supports market CIOs in implementing enterprise-wide solutions.

Key Responsibilities:

Strategic Leadership 

• Provide executive-level guidance to market CIOs on McDonald’s global technology strategy, mission, and standards.
• Develop and lead BU-wide technology programs, ensuring effective execution across multiple markets.
• Partner with Global Technology, suppliers, and key stakeholders to ensure seamless integration and adoption of technology solutions.

Technology Execution & Governance

• Oversee technology implementations, ensuring compliance with global standards and security protocols.
• Drive adoption of enterprise technology solutions, fostering operational efficiency and cost savings.
• Establish governance frameworks to monitor performance, ensure best practices, and enhance deployment processes.

Stakeholder Management 

• Collaborate with BU leadership, global technology teams, and market executives to align technology priorities with business objectives.
• Serve as the primary technology advisor for the BU, ensuring key stakeholders are aligned on long-term strategic direction.
• Communicate technology advancements and value to internal and external stakeholders through structured engagement.

Financial Planning & Resource Management

• Support multi-year technology investment planning (CapEx/OpEx) to ensure sustainable growth and innovation.
• Provide guidance on budgeting, resource allocation, and financial oversight of technology initiatives.
• Work with markets to develop cost-effective and scalable technology solutions.

Change Management & Continuous Improvement

• Drive a culture of innovation and continuous improvement, ensuring that technology enhances business performance.
• Lead transformation initiatives, remove barriers to adoption, and promote standardization across markets.
• Share best practices across markets through regular briefings, knowledge-sharing forums, and CIO meetings.

Benefits eligible: Yes
Bonus eligible: Yes
Long term incentive eligible: Yes
The expected salary range for this role is $193,610– $251,690 per year 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Qualifications

• Proven leadership in large-scale global technology operations.
• Experience managing and developing multinational teams.
• Building strong relationships with and influencing leadership, stakeholders and partners
• Strong ability to build relationships and influence senior stakeholders, CIOs, and business leaders.
• Expertise in technology transformation, governance, and strategic planning.
• Strong financial acumen, including knowledge of CapEx/OpEx planning and investment strategies.
• Excellent communication and change management skills to drive adoption and alignment.
• Experience in the Retail or QSR industry, overseeing technology transformation and operations.

Additional Information

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.