Senior Director, Global Restaurant Network Transformation

Company Description

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

Job Description

Reporting to the Sr. Vice President of Global Technology Infrastructure and Operations (GTIO), and working closely with the entire technology leadership team, the Sr. Director, Global Restaurant Network Transformation is charged with the leading the next generation of McDonald’s network infrastructure and operations. This is a once-in-career opportunity to have a huge impact and be part of a very large-scale transformation. This is also a critical role that will enable the company to achieve our ambitious goals over the next 3-5 years.

A successful candidate will have the ability to build and deploy McDonald’s next generation network, in close partnership with our cyber security team, and see that through to the evolution of products and services which are cost appropriate and value generating. They will also possess significant experience at deploying very large scale (>$200M), complex technology solutions in a multi-national environment. This is an exciting opportunity for an experienced technology leader to shape the transformation of our global network infrastructure and operations to the entire McDonalds environment.

Responsibilities:

• Execute, and bring to life, our comprehensive Global Restaurant Network Transformation strategy aligned with the organization's vision, risk appetite, and regulatory requirements.
• Leads the team for the overall transformation of the global network infrastructure including SD-WAN/Cloud Networking, SASE, and on-site network equipment ensuring a seamless and secure transition that enhances connectivity, performance, and security across all 35k+ restaurants.
• Review and evaluate the effectiveness of program management processes and drive recommendations for improvement.
• Be an evangelist for our global infrastructure and operations strategies and an ambassador to our market partners in the execution of our strategy.
• Provide strategic guidance and expertise on complex networking and network security issues and lead critical decision-making processes to ensure the successful execution of our strategy.
• Establish and maintain a program governance framework, partnering with our PMO team, to enable visibility into the execution of our strategy and provide oversight and leadership to course-correct where necessary.
• Develop and manage the budget for our large-scale Global Restaurant Network Transformation program, partnering out our finance team, and ensuring optimal allocation of resources and cost efficiency.
• Build, lead, develop and mentor a highly functional, technically advanced global networking program team that plans, builds, and evolves our global restaurant network in a very efficient manner. Naturally elevates others and creates a culture of belonging through engagement.
• Drive education on the implementation and support of new network, service management, and end-user technologies and initiatives
• Implement metrics and reporting mechanisms to monitor the performance, reliability, and security of the deployment of our new global network, providing regular updates to executive leadership.
• Partners with cybersecurity teams to deploy and execute all critical network security management policies regarding SLA’s, agreements with security, disaster recovery, acceptable use, data retention and other specified areas.
• Communicates and builds strong technical acumen throughout the team and with a broad group of stakeholders

Benefits eligible: Yes
Bonus eligible: Yes
Long term incentive eligible: Yes
The expected salary range for this role is $222,650 – $289,440 per year 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Qualifications

Minimum Requirements

• Significant experience in network infrastructure management in a large multinational organization.
• Experience building, inspiring and leading high-performing, globally diverse, large teams (>300) including a significant external supplier presence across multiple geographies.
• Experience leading very large-scale transformation initiatives at a global, large corporation with large teams and significant budgets (200M+). Preferably, a large-scale network transformation.
• A deep understanding of SD-WAN, SASE, network orchestration and network security.
• Proven experience negotiating and partnering with best-in-class industry providers and vendors (Systems Integrators, Strategic Consultants, Providers such as Cisco, Crible, Palo Alto, Aruba, Fortinet, Juniper, Accenture, Deloitte, etc.).
• Experience and or understanding of the McDonald’s business model, including working knowledge of our segments, markets, market priorities, and operating models preferred.
• Proven track record in managing vendor relationships and negotiating large contracts to secure the best technology solutions and services.
• Bachelor’s degree or master’s degree in information technology, Computer Science, Engineering, Infrastructure, or a related field preferred – commensurate with experience.

Desired Skills:

• Ability to drive large scale, technical change across a global environment.
• Excellent communication, influencing and interpersonal skills, with the ability to effectively convey complex technical concepts to non-technical stakeholders, executive leadership, and teams.
• Ability to thrive in a fast-paced, ambiguous, dynamic environment, and effectively manage multiple priorities and stakeholders (peers and executives).
• Strong financial management skills, with experience in budget planning, forecasting, and cost control.
• Strong decision-making, creative and visionary strategic thinking, sharp analytical and problem-solving skills.
• Exceptional relationship management skills and the ability to build and grow connections with people of all types and backgrounds from all over the world
• Naturally elevates others and creates a culture of belonging through engaging high-performing teams.

Additional Information

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.