Manager- Tech Lead, Restaurant Technology Instore Tools

Company Description

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.  

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

Job Description

The Commercial Product & Platform vision develops global technology products and platforms that delight our customers and enable our crews to operate our restaurants reliably and effectively.

The Manager Tech Lead for Restaurant Tech – Instore Tools will be responsible for the technical direction, strategy, overall development, and market adoption of Instore Tools and capabilities across our restaurants. This role is accountable for driving the Engineering squads towards completing the backlog, leading the development of the product/platform features, and leading the daily activities of the squad.

Accountabilities & Responsibilities:

• Establish a technical vision and strategy for restaurant technology Instore tools, specifically focusing on Deployment Console Tool.
• Drive a technical direction for the product, participate in partner selection, and lead a development team.
• Lead the output (quality and efficiency) of external vendor squads.
• Ensure the solutions are in line with the architectural, quality and security standards/ practices.
• Attend squad ceremonies and act as the leader for Software Development Engineers (SDE’s) in the squad
• Maintain documentation standards for all software shipped by the squad
• Accountable for deployment of releases including QA, push to production and defect remediation.
• Collaborate across functions (e.g. Segment/Market partners, GT teams and Program Management) to ensure alignment of technology strategies with product roadmaps
• Communicate effectively by expressing ideas and viewpoints to collaborators; initiating and managing projects; prioritising tasks; resolving issues; and ensuring personal and team responsibility for achieving desired outcomes.
• Mentor and train engineers, provide design assistance, and review work products in the technical field.

Qualifications

• Computer science /Engineering Degree or equivalent technical education.
• 5+ years of technology management and hands-on SDE required.
• Experience with application frameworks/technologies like C#, .NET, Angular, Azure and CosmosDB
• Proficient in key architecture concepts and principles, including Domain-Driven Design, Microservices etc.
• Experienced with owning quality and standard processes in automation and testing.
• Significant software development experience, with expertise in Agile software delivery practices
• Proficiency in code refactoring, design patterns, developing user-centered designs, continuous deployment, building scalable applications, and ensuring application security.
• Strong quantitative analysis skills; approach and skills in research and analysis
• A passion for new technologies and strive to find ways to implement better tools and processes
• Experience leading multi-functional teams and managing indirect reports to achieve goals
• Curious, passionate about tasks, and motivated to take initiative with a proven history of achieving results.
• Strong interpersonal skills with ability to explain complex technical decisions to non-technical partners.

Additional Information

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.