Global Technology Infrastructure & Operations – Technical Product Analyst - M365 AI Support

Company Description

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

Job Description

This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User Infrastructure, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers.

The Technical Product Analyst, End User Infrastructure & Operations, reports to the GTIO Senior Manager. This role will be responsible for developing relationships with our customers and partners to understand their needs, assist with end user services, operations, and adoption planning. This individual supports internal team governance to ensure team priorities align with the overall team strategy. This role will be instrumental in implementing the team vision of locally relevant and globally consistent end-user infrastructure platforms, services, and capabilities.

This is an exciting opportunity for an experienced technology specialist to help craft the transformation of infrastructure and operations products and services for the entire McDonald's environment.

Responsibilities & Accountabilities:

• Develop deep understanding of all aspects of the EUIO platforms and capabilities offering, including global standards, prerequisites, and limitations for adoption.
• Educate stakeholders on Microsoft AI capabilities, potential use cases, and implementation strategies.
• Iterate on design feedback to refine and optimize solutions.
• Work closely with technical architecture, legal, and Gen AI teams to ensure business requirements are translated into secure scalable solutions.
• Understand McDonald’s current support landscape of tools, processes, standards, automation, monitoring, hardware, and more.
• Serve as the bridge between the technical and business aspects of the product and/or service.
• Builds and maintains strong working relationships with multiple diverse stakeholders across the company, including members of executive leadership.
• Continuously solicit feedback and evaluate EUIO’s operational processes to find opportunities for the EUIO team to deliver faster, better, and more efficient solutions for our stakeholders.

Benefits eligible: Yes
Bonus eligible: Yes
The expected salary range for this role is $98,140 - $125,130 per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Qualifications

• Passion for online and mobile technology, and knowledge of industry structure, trends, and influential companies.
• Proficient in delivering clear and concise messages to senior collaborators through written and verbal communication.
• 4+ years of product execution / technical business analyst experience with a Bachelor’s degree or 2+ years relevant experience and a Master’s degree.
• 3+ years of experience working with Microsoft products
• Direct experience on an Agile team.
• Demonstrated capabilities working in Jira and Confluence.
• Extremely knowledgeable about software development/programming due to the technical nature of the role.

Preferred Qualifications

• At least 1-2 years of experience in change and design initiatives, covering areas such as artificial intelligence, operations, IT, and product development.

Additional Information

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.