Director Tech- Quality Assurance

Company Description

McDonald’s new growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts, we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway.

Leading this revolution is McDonald’s Global Technology organization made up of intrapreneurs who get to build really cool tech with scary smart people using the latest innovations like AI, IOT, and edge computing. We do this working along diverse, global teams who are always hungry for a challenge. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

Job Description

As Director Tech - Quality Assurance you will be responsible for driving the end-to-end strategy for testing the McDonald’s global mobile app! You will be instrumental in performing the testing cycles and driving an efficient and comprehensive approach to drive the delivery of our products to market. You will partner with engineering teams across the organization to be the central point for ensuring the mobile app is validated successfully for a global experience that is reliable, consistent, and valuable for our customers and stakeholders.

Accountability and Responsibilities:

• Leading the Testing team and leading a team of testing resources, both internal and external vendor engineering resources
• Ensuring the quality of testing work and helping to solve engineering challenges in sustainable, scalable ways.
• Consistent record to give direction to both engineering resources and provide transparency of thought as the bridge between Quality and Engineering Excellence.
• Be able to operate in a level of granularity to drive objectives forward.
• Work closely with the Delivery office to develop and implement the Quality standards and strategy for Digital, ensuring high standards of quality, reliability, performance, usability and security.
• Define and supervise key quality metrics, test coverage, defect rates, and performance benchmarks and provide regular reports and insights to partners.
• Ownership of test platforms/environments and test data needs.
• Drive Testing Transformation Collaborate on enterprise-wide initiatives that will drive the high quality of mobile app releases, streamline deployments and bring industry standards to the lifecycle of McDonalds’ tech, including working across Product, Engineering, Environments, Infrastructure, and deployment and drive strategic change.
• Cultivating a high-performing team as our digital growth ambitions are realized in coming years, we need a strong people leader to provide mentorship and professional development for the existing team—including direct reports, indirect reports of testing leads, and a network of internal mentees—as well as attracting and growing additional technical talent to drive our maturity.

Qualifications

• Testing or Quality Manager experience in an enterprise global environment
• 10+ years of combined software development, testing and management experience for improving product quality and enhancing QAE productivity, building test frameworks, tools, or sophisticated engineering projects.
• Apply Agile and Scrum methodologies to champion continuous improvement, drive efficient project delivery, and swiftly adapt to evolving requirements
• Establish, monitor, and report on key performance indicators that highlight the efficiency and effectiveness of our software development and QA processes
• Experience with the following:
  • mobile app automation with hands on experience in writing test scripts
  • recommending standard methodologies to Dev for writing more automation friendly code, for applicable tech stack
  • writing maintainable, performant, and reusable code for CI/CD components.
  • continuous integration systems like Jenkins, GitHub
  • programming languages such as Java, Appium, JavaScript, Typescript, Ruby, or C#
  • leading and managing quality engineering teams, including recruitment, training, performance management, and career development
  • mobile app test frameworks - Appium, Espresso, XCUITest and languages Swift, Kotlin, Java, as well as frameworks/libraries like React Native
  • web app testing using Cypress or Playwright and experience with JavaScript and/or TypeScript
  • API testing using open-source testing frameworks
  • In-depth knowledge of testing frameworks, tools, and automation techniques for functional testing, regression testing, performance testing, and security testing
  • automated testing frameworks and tools, including CI/CD integration using tools like GitHub Actions, GitLab CI/CD
• Strong leadership skills with the ability to inspire, empower, and mentor teams towards achieving quality goals and driving continuous improvement
• Extensive experience in quality assurance (QA) methodologies, processes, and best practices
• Solid understanding of mobile and web app development technologies, architectures, and platforms (iOS, Android), and user experience (UX) considerations
• Ability to define and supervise key quality metrics, test coverage, defect rates, and performance benchmarks for the products and services your team supports and generate insightful reports and dashboards for stakeholders
• Experience using analytics, user feedback, and market insights to drive quality improvements and prioritize testing efforts based on user impact and business goals
• Collaboration and communication skills to work effectively with multi-functional teams including development, QA, DevOps, product management, and senior leadership
• Ability to articulate technical concepts, quality strategies, testing results, and recommendations to both technical and non-technical stakeholders

Preferred qualifications

• Bachelor’s degree or higher in computer science, software engineering, or related technical fields.
• Domain-specific experience working in the digital payments industry strongly preferred.
• Ability to travel as needed for international market visits, typically less than 20% of time.

Additional Information

McDonald’s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact recruiting.supportteam@us.mcd.com

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.