Cloud Platform Enablement Director

Company Description

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

Job Description

We are seeking a Director, Cloud Platform Enablement to be responsible for driving value capture activities for our Cloud Platforms. We are moving fast and are adding to our best-in-class team and joining McDonald's means thinking big every day and preparing for a career that will impact the world. We are customer-focused, committed to being leaders in our industry, and believe we are better when we work together. As a part of our modernization efforts, we are expanding our capabilities deeper in the restaurant and rapidly expanding our adoption of our GCP Platform through migrations and new product announcements. In this role, we are expecting this individual to drive strategic cloud initiatives, be responsible for adoption of our cloud platforms, drive cloud financials (FinOps), and enhance overall cloud engagement with platform consumers. This role requires a deep understanding of multi-cloud environments (AWS, Azure, GCP) and experience in cloud financial management, architecture, training, and customer engagement. The ideal candidate will collaborate with cross-functional teams to develop and implement cloud strategies and adoption that align with business objectives.

Accountabilities and Responsibilities:

• Collaborates with the Sr. Dir to modernize, implement, and manage our platform intake and demand management pipeline to improve consumer satisfaction by reducing friction and integrating dependent services into end-to-end delivery.
• Expands our platform architecture capabilities and subject area to include GCP services with a focus on K8 and promoting native cloud services.
• Ideates, develops, and maintains repeatable architecture patterns for consumption that will drive standardization and improved delivery velocity.
• As a trusted advisor, synthesizes insights and provides recommendations to the VP and other leaders in the program.
• Develops, maintains, and supports the implementation of budgets, metrics, processes, and performance indicators to align with organizational objectives.
• Develops and maintains a Developer Experience program to drive continuous improvement for ensuring the voice of the developer is accounted for and actioned on.
• Drives and matures our Cloud Financial Operations (FinOps) program and platform to ensure optimal economic efficiencies.
• Accountable for establishing our Cloud Platform budget targets and managing forecasts in collaboration with peers and Tech Finance.
• Oversees and drives planning, reporting, and ceremonies related to Agile PI and roadmap development in collaboration with Global Technology Infrastructure & Ops, Cyber Security, and platform consumers.
• Identifies and implements process improvements to enhance the efficiency and effectiveness of our Cloud Platform solutions.
• Is responsible for the development and tracking of key performance indicators (KPIs) to measure organizational performance.
• Prepares and reviews executive communications, presentations, and reports. Ensures clarity, consistency, and alignment with Cloud platform goals.
• Owns and fosters a culture of collaboration, innovation, and continuous improvement within the program by leading by example and inspiring the team.
• Mentors and develops junior team members, promoting professional growth while also identifying high-potential talent and creating development opportunities.
• Works as part of cross-functional teams on various pivotal initiatives through establishing and maintaining strong relationships across departments. The ability to work through challenges by influence is required in this role.
• Ensures effective communication and information flow within the program and other relevant departments.
• Communicates and collaborates with partners from HR, Finance, Legal, and Procurement to effectively manage processes, initiatives, and updates to the broader Global Edge Program team.
• Leads and mentors a team of professionals by fostering a culture of diversity, inclusion, excellence, innovation, and continuous improvement.

Benefits eligible: Yes
Bonus eligible: Yes
Long term incentive eligible: Yes
The expected salary range for this role is $168,350- $218,860 per year 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Qualifications

• 10+ years of experience in technology and/or program operations
• 3-5 years of experience leading Global Cloud (AWS, Azure, or GCP) platform teams
• 3-5 years of experience leading Cloud or Infrastructure platform architecture teams
• Experience in leading Cloud FinOps programs/initiatives
• Experience influencing, inspiring, and leading high-performing, diverse teams (~15) of employee and external supplier teams across multiple geographies
• Referenceable track record in redefining and driving customer-centric engagement programs/initiatives that have yielded measurable improvement in quality and velocity
• Proven track record of driving business office activities including operating model, financial and HR processes, meetings and events, cross-functional initiatives, communications, and liaison activities
• Experience with organization effectiveness. Background in lean, six sigma, or agile is a plus
• Experience interacting effectively with a diverse group of teams and leaders
• Bachelor’s degree or commensurate experience in technology transformation, systems administration, digital technology, engineering, computer science, or other related fields

Preferred Skills:

• Capability to identify gaps in technological capabilities and submit requirements to meet identified gaps
• Able to prepare and present accurate and timely information to other teams and leadership regarding program progress and maturity, up to and including the McDonald’s Technology Leadership Team
• High level of communication skills, including written deliverables, oral presentations, and the ability to facilitate crucial conversations at all levels of the organization
• Meticulous and solid organizational skills

Additional Information

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.