Program Manager - Gastroenterology

Location: Jacksonville, FL, US

The Program Manager provides leadership, management, coordination and direction for all assigned programs and systems, and is responsible for operational performance and ensuring the needs of the clinical practice are achieved. Manages program / system performance, coordinates resources and balances workload to achieve objectives and strategies. Works with physicians, APPs, allied health staff and practice leadership in development and execution of strategic plans, programmatic logistics and process improvement opportunities. Provides subject-matter expertise regarding each program, system and project. Independently leads problem-solving and decision-making activities (in alignment with supervisors and practice leadership), within the program / system scope and change management process assessing risks and actions to accomplish goals. Continually evaluates processes and procedures for effectiveness and efficiency, while implementing quality improvement efforts. Participates in meetings, work sessions and presentations to ensure timely communication. Accountable for the achievement of program goals, objectives and timelines. Determines and establishes programmatic / systematic infrastructure, stakeholder relationships and recommendations of communication plans. Manages / coordinates multiple complex systems / programs with internal and external customers. Develops program strategy, program planning, implementation plan(s) and program metrics. Ensures high quality and minimum program costs by implementing and maintaining a quality management program across all programs / systems.

Bachelor’s degree required in management, business administration, health care administration, clinical care or related field with a minimum of 6 years of related experience; OR Master’s degree in management, business administration, health care administration, clinical care or related field with a minimum of 3 years related experience required. Working knowledge of clinical practice / operations, data management, timeline / project management, computer / related systems are required.Must have demonstrated competencies in strategic and program / systems thinking, business acumen, clinical practice operations, decision-making, leading change, change management, global thinking, influence without authority, communication, conflict resolution, process and systems change and performance excellence. Demonstrated project management and knowledge of continuous improvement methods. Must have the ability to independently manage a varied workload of projects and assignments with multiple priorities in a rapidly changing environment. Will need to take initiative to develop and implement innovative solutions to issues with significant financial and operational impact to the clinical practice(s). Working knowledge and understanding of performance metrics, planning and resource development / enhancement is essential. Must have strong interpersonal skills with demonstrated effectiveness in management and group dynamics, including team problem solving skills. Excellent written and verbal communication skills, including presentation skills are required.NA