Customer success Software Engineer

Location: Philippines

Experience Level: Senior

Description

Customer Success Software Engineer (Client-Facing)

About the Role:

As a Software Engineer within the Customer Success organization, you’ll play a critical role in deploying and tailoring fraud risk scoring systems for some of the world’s leading financial institutions. You’ll work across diverse environments—on-premise and cloud (AWS, Azure, Google Cloud)—and technologies including SQL/NoSQL databases, messaging systems like Kafka and RabbitMQ, and custom Java development.

You’ll collaborate closely with Data Scientists, Project Managers, and Fraud Analysts to understand client needs, translate them into technical requirements, and deliver robust, scalable solutions.

Key Responsibilities:

• Execute the full software development lifecycle to build integrations and enhancements.
• Write clean, testable code (note: coding is not the primary focus).
• Integrate software components into fully functional systems.
• Troubleshoot, debug, and upgrade existing systems.
• Deploy and support systems in production environments.
• Monitor performance and stability using dashboards and alerts.
• Follow Agile practices and contribute to sprint planning and task refinement.
• Ensure smooth feature deployment and product upgrades.
• Collaborate with cross-functional teams to deliver client success.

Qualifications:

• Bachelor’s or Master’s degree in Computer Science or related field, or equivalent experience.
• 7+ years of experience in Java or another modern programming language.
• Proficiency with SQL or NoSQL databases.
• Familiarity with tools like Maven, Docker, Kubernetes, Grafana, or Postman is a plus.
• Strong communication skills in English, both written and verbal.
• Experience working directly with clients in a consultative, solution-oriented capacity.

Ideal Candidate:

You’re a tenacious, adaptable, and client-obsessed engineer who thrives in fast-paced environments. You enjoy solving obscure technical problems and take pride in delivering world-class solutions that make a real impact.

Why Matrix

You’ll work with a talented global team, contribute to meaningful technical initiatives, and help shape a high performing DevOps culture.

Matrix is a global, dynamic, and fast growing technology services and consulting company with over 17,000 employees worldwide. Founded in 2001, Matrix has grown through significant organic expansion and strategic acquisitions, executing some of the largest and most impactful technology projects in the market.

We specialize in the design, development, and implementation of advanced technologies, software solutions, and digital products. Our services include infrastructure and consulting, IT outsourcing and offshore delivery, training and assimilation programs, and acting as a trusted implementation and delivery partner for the world’s leading software vendors.

With deep expertise across both the private and public sectors—spanning Finance, Telecom, Healthcare, Hi Tech, Education, Defense, and Security—Matrix serves a strong customer base in Israel alongside a continuously expanding global client portfolio.

At Matrix, our people are at the heart of our success. We are a community of talented, creative, and dedicated professionals who are passionate about innovation and excellence. We actively attract, develop, and retain top talent, recognizing that every employee’s contribution is critical to our continued growth and future success.

Matrix’s success is built on a challenging and engaging work environment, competitive compensation and benefits, and meaningful career development opportunities. We foster a diverse, inclusive culture that encourages collaboration, continuous learning, and growth—together.

Join the winning team. Be challenged, grow your career, and enjoy the journey in a highly respected global organization.

To learn more, visit: www.matrix-ifs.com

Requirements