Director of UX Research, Dating Outcomes & Platform

Team: Product

Location: New York, New York

Commitment: Full-time

Workplace Type: hybrid

Salary:

About the Role

Responsibilities

• Define and drive the UX research vision, strategy, and roadmap for Dating Outcomes and Platform — prioritizing the questions that need to be answered before roadmaps are locked
• Lead, coach, and grow a team of seasoned, experienced researchers, setting a high bar for craft, rigor, and impact
• Operate as a strategic partner through synthesizing UXR and DS insights into POVs that shape product vision and strategy and inform executive decisions
• Represent Dating Outcomes and Platform insights clearly to senior leadership and cross-functional stakeholders, communicating roadmaps, tradeoffs, and product implications
• Drive cross-team synthesis and frameworks that unify insights across teams and product groups
• Identify structural and organizational gaps; proactively design ways of working that improve team velocity, cross-functional collaboration, and research quality
• Build a team culture grounded in curiosity, rigor, deep user empathy – and fun!

What We're Looking For

• 10+ years of UX research experience in consumer-facing industries, with 4+ years managing and developing professional researchers across multiple levels.
• Proven track record of leading research across complex, multi-team consumer product portfolios with clear examples of research directly shaping product strategy and measurable outcomes
• Deep expertise across qualitative and quantitative research methods — able to set the methodological bar across a team, partner fluently with Data Science, and integrate quant and qual into a unified research strategy
• Ability to operate at both the strategic and craft level — setting research vision while holding a high bar for rigor and execution across the team
• Experience managing and mentoring highly senior ICs — able to establish clear roles and responsibilities, protect independent scope, and support researchers who are deeply embedded in product strategy and operating at a level that may match or exceed their manager's domain depth
• Demonstrated ability to do the organizational glue work: identifying when teams aren't functioning well, diagnosing root causes, and driving the interventions to fix it
• Confident, clear communicator who can represent research strategy at VP-level forums, influence without authority across product, engineering, design, and data, and present complex tradeoffs accessibly
• Passion for innovation and exploring how emerging technologies, including generative AI, can elevate the craft and impact of research
• Passion for Hinge's mission of helping people build meaningful relationships