Manager, Product Management

Location: Toronto, Canada

Time Type: Full time

Job Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Management

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Mastercard’s Services team is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.

Role:
Advanced Analytics drives AI-based solutions and products at a globally scalable level across different customer lifecycle stages, credit risk management, operational and strategic analytics. Customer engagement and acquisition using our data assets serve as key differentiators to optimize and grow revenue for our retail and commercial clients.

We are seeking a visionary and customer-centric product leader to drive the evolution of our Merchant Analytics Products. This role requires a strategic thinker with a strong analytical background, capable of leading globally distributed teams and collaborating closely with engineering to deliver innovative solutions that enhance customer experience.

Key Responsibilities:
• Lead the development and execution of product strategies that prioritize customer experience and drive measurable outcomes.
• Mentor and manage large, cross-functional teams across various geographies, fostering a culture of innovation and accountability.
• Collaborate hands-on with engineering teams to plan and execute product development across multiple quarters and sprints.
• Integrate AI and data analytics into product offerings, working closely with data science teams to inform decision-making.
• Ensure adherence to existing roadmaps while proactively identifying and mitigating potential risks, including developing contingency plans.
• Translate complex features into tangible benefits for customers, enhancing product adoption and satisfaction.

All About you:
• Proven experience in product management with a deep understanding of customer experience and merchant analytics, advertising ecosystem, third party data sources, and AI
• Demonstrated ability to lead and mentor large, diverse teams in a global setting.
• Exposure to marketing campaigns, while interacting with CMOs
• Exhibit ownership, agility, and a strong entrepreneurial mindset, taking initiative and driving results in a fast-paced, evolving market.
• Excellent communication skills, capable of influencing cross-functional teams and stakeholders.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.

Pay Ranges

Toronto, Canada: $121,000 - $169,000 CAD