Technical Project Manager - Strategic Account

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Technical Project Manager - Strategic Account

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.


Overview:
We are seeking a highly adaptable Technical Project Manager in Chicago, IL to join our dynamic team. This role is perfect for someone who thrives in an ever-changing environment and enjoys tackling new challenges head-on. You will be responsible for managing a variety of API-based projects by supporting a number of teams, inside a very important, strategic customer, each with its own unique scope and timeline. Your ability to pivot quickly and efficiently will be essential to ensuring project success.


The Task-at-Hand:
• Become an expert in Dynamic Yield's QSR vertical (Quick Service Restaurants)
• Manage Multiple Projects: Oversee a portfolio of complex technical projects, ensuring the customer and your internal teams have the resources needed to progress and meet technical timelines.
• Lead regular meetings with stakeholders to review technical projects and open issue investigations
• Collaborate effectively and communicate necessary actions proactively and concisely to the relevant teams
• Quickly adapt to shifting priorities and project requirements, maintaining a flexible approach
• Become a trusted advisor to one of our most important customers, facilitating technical support across our Product, R&D, Support and Customer Success teams, as well as different teams within the customer’s organization
• Develop new processes to facilitate smoother and more efficient operations
• Drive continuous improvement, promoting a culture of continuous learning, and staying ahead of industry trends and best practices


Qualifications:
• Proven experience in a project management role within a fast-paced, dynamic environment. (Experience with project management in a SaaS environment will be preferred)
• Must be fluent in English


Optimal Skills for Success:
• Effective communication and collaboration skills, with experience working in diverse team settings.
• Strong organization skills, able to productively document and track details, tasks, and timelines
• Ability to work in a dynamic environment where adaptability is key
• Excellent problem-solving skills and a creative approach to overcoming obstacles
• Demonstrable ability to take ownership and accountability, and act on client goals and objectives in a technical environment
• Basic understanding of APIs and technical concepts is required

Base Salary- $110k-$120k

*Must be based hybrid out of Chicago,IL*

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.