Senior Specialist, Product Management (Mastercard Research Center)

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Product Management (Mastercard Research Center)

Overview

Mastercard Services enables customers across industries and geographies to make smarter decisions and reach better outcomes with a tailored portfolio of solutions beyond the transaction.

• We harness the power of real-time, anonymized, aggregated transaction data; powerful software platforms; and a wealth of expertise

• We empower customers to make better data-driven decisions by unlocking a holistic view of consumer behavior beyond their four walls and distilling actionable insights from data

• We work with financial institutions, retailers, telecommunications organizations, travel companies, and more

The Mastercard Services global product team is seeking a Senior Specialist to support the evolution of consumer research in the Business &Market Intelligence business.

Role
Create effective, impactful, and quality assured storylines and PowerPoint presentations.

Synthesize analyses into clear, sound recommendations; Supports in structuring and writing reports and developing client ready presentations

Takes responsibility of designing questionnaires

Lead and manage the team in designing, developing, and optimizing Power BI reports and dashboards for survey data analysis.

Oversee the end-to-end process of data visualization and reporting, ensuring that survey data is effectively transformed into actionable insights for decision-making.

Manage external relationships with market research vendors, third party suppliers in compliance with all Mastercard policies and procedures

Actively participate in business development support and thought leadership activities and ensure knowledge, know-how and best practices are shared and leveraged internally to continuously improve quality and productivity

Support product P&L management; focus on revenue targets, manage and optimize budgets, forecasting, and cost allocation to enable the delivery of key business objectives

Advocate for Market Research product lines by creating compelling communications and sales enablement materials for Senior and Executive Management and an ambassador for the product line to Mastercard

Navigate across cultures and geographies and leverages strong relationships with key groups across Mastercard to gain support and buy-in for key decisions to ensure success of regional and global product launches



All About You

Bachelors in Engineering/Statistics/any other related field and Masters in Business Administration.

Experience in a top consulting firm or a market research agency, hands-on business analysis, report generation and story boarding.

Financial Institution or a Payments Industry experience is a plus

Must have experience on PowerBI (mandatory)

Experience with Primary market research (preferable)

Strong Excel and PowerPoint skills

Strong experience in developing and maintaining Power BI dashboards and reports, with a focus on visualizing survey data.

Strong project management skills

Strong communicator

Experience with Product P&L management

Presentation skills, ability to communicate complex ideas effectively both verbally and in writing in English

Strong collaboration and ability to partner effectively with virtual, fast-paced teams

Demonstrated ability to build relationships with senior executives

Experience in designing questionnaires and vendor management

Comfortable in writing reports

Excellent analytical skills and attention to details

Comfortable working in a team environment

Python/R/SPSS experience is a plus

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.