Senior Enterprise Operations Engineer

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Senior Enterprise Operations Engineer

Overview

This is a Cloud Operations Engineer role which is similar to a SRE role. Candidate will be working as a cloud Engineer on some of the very big Public Cloud Platforms in Mastercard and provide operational support to multiple customer applications on the platforms


Role:

• Supporting application teams deployed on Cloud Platforms
Troubleshoot day to day issues on the cloud
Ensuring safety and soundness of the platform
Security review, analysis and reporting of the cloud Platforms
Monitoring and building observability of the platform
Working on deploying Kubernetes clusters and Upgrading them
Service Management, Process documentation, Knowledge documentation
Collaborating with Engineering teams for defects, new features and operationalise them
• Respond to issues in a timely and efficient manner with the assistance of other team members and other Mastercard resources with the goal to minimise the impact to our customers.
• Assist in maturity efforts around application environments to create a more stable and effective solution to all consumers.
• Work in conjunction with other application support members to create and facilitate a 24x7x365 resolution mechanism.
• Assist in the continual improvement of documentation, processes, governance, customer onboarding, etc. around application environments.
• Monitor and mature monitoring efforts for application suite to allow greater efficiencies and effectiveness in responding to and resolving system issues.
• Assist in continual process improvement around application environments on a regularly scheduled basis with the goal of bringing the applications to even greater stability and effectiveness.


All About You

•High-energy, detail-oriented and proactive with the ability to function under pressure in an independent environment.
•Experience in large scale operations
•Strong troubleshooting and issue resolution skills a must; experience in coming up with new solutions and thinking “outside of the box”
•Strong communication skills, both verbal and written, with strong relationship, collaborative and organisation skills required.
•Experience in cloud environments such as AWS, Azure
Experience in Cloud Security and understanding of Cloud Security
Proficient in DevOps and its processes
At least 2-3 years experience in working in Kubernetes environment and understand the concept of Kubernetes ecosystem
BS Degree or equivalent combination of experience and formal education.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.