Product Manager - Mastercard Research Center

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Product Manager - Mastercard Research Center

Overview
Mastercard Services enables customers across industries and geographies to make smarter decisions and reach better outcomes with a tailored portfolio of solutions beyond the transaction.
• We harness the power of real-time, anonymized, aggregated transaction data; powerful software platforms; and a wealth of expertise
• We empower customers to make better data-driven decisions by unlocking a holistic view of consumer behavior beyond their four walls and distilling actionable insights from data
• We work with financial institutions, retailers, telecommunications organizations, travel companies, and more
The Mastercard Services global product team is seeking a Manager to support the evolution of consumer research in the Business &Market Intelligence business.

Product Management in Services at Mastercard
• Translate a deep understanding of our customers into products and solutions that drive significant customer value
• Balance the long-term direction of a product with today’s needs and constraints by fully understanding the technical, competitive, and commercial contexts of our products
• Act as connectors to ensure the commercial success of our products by working with Sales and Marketing while ensuring technical success through close partnership with Technology teams
• Drive globally-relevant solutions by understanding regional needs and tradeoffs, and build scalable products that serve an array of customer segments
• Set product direction with coordination, not isolation—taking into account how our products all work together to serve customer needs

Role
• Support the development and deliver a consistent product vision, strategy and roadmap for all market research products within D&S, working on multiple Products in a complex matrixed environment with account teams, business development, sales leads and research groups (ARC and Global Research)
• Establish and drive product management disciplines across the product lifecycle, e.g., One Trust, Studio framework, Agile development and product quality, ensuring product readiness across Platforms, Delivery, Product and GTM perspectives
• Support product P&L management; focus on revenue targets, manage and optimize budgets, forecasting, and cost allocation to enable the delivery of key business objectives
• Advocate for Market Research product lines by creating compelling communications and sales enablement materials for Senior and Executive Management and an ambassador for the product line to Mastercard
• Manage external relationships with market research vendors, third party suppliers in compliance with all Mastercard policies and procedures.
• Navigate across cultures and geographies and leverages strong relationships with key groups across Mastercard to gain support and buy-in for key decisions to ensure success of regional and global product launches
• Emulate and drive Mastercard Way behaviors through their behavior, recognitions, coaching, and employee engagement.




All About You

• Experience with Product P&L management
• Strong project management skills
• Market Research and Analytics
• Desire to roll up sleeves and make direct contributions
• Strong collaboration and ability to partner effectively with virtual, fast-paced teams
• Interest in technology and desire to apply technology to solve problems
• Strong communicator
• Demonstrated ability to build relationships with senior executives
• Knowledge of the financial services industry, ideally including both retail banking and payments
• Agile product management experience
• Previous top consulting background strongly preferred

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.