Manager, Solutions Engineering

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Manager, Solutions Engineering

Overview

MasterCard Loyalty & Engagement provides a range of products and services for our partners to create compelling loyalty propositions that drive the acquisition of new customers while cultivating a long-term positive relationship. Our propositions focus on Rewards and Offers solutions within both Merchant and Financial Institution verticals provide great value to consumers, incremental revenue, and long-lasting relationships for our partners.
Sitting within Data & Services, Advisors Business Development, the role is focused on the full suite of issuer loyalty products and services. It creates an opportunity to leverage your technical expertise and expert knowledge of Mastercard platforms to design and document effective and efficient solutions.
Ideal candidate for this role:
• is passionate about Loyalty and enjoy creating and delivering impactful programs that deliver measurable results for all stakeholders
• can effectively balance the challenges of longer term, strategic developments alongside delivering excellent day to day service and performance
• excels in a fast paced and dynamic environment


Role

Pre-Sales Solution Engineers assume the critical role of assessing the technical and functional aspects of our products and services. They possess a keen sales acumen, high technical proficiency, and an in-depth understanding of our product portfolio. Furthermore, they exhibit a comprehensive grasp of the industry landscape, including the challenges faced by potential clients and current customers.
The Solution Engineer is the primary trusted technical advisor and solution designer for the sales team, helping to ensure our customers are delivered the right solution and have an exceptional experience throughout the entire process.
The Solution Engineer plays a pivotal role in reinforcing product differentiation and addressing potential buyer objections, particularly during the evaluation phase of a deal.

Key Responsibilities

• Act as the Subject Matter Expert on our Loyalty Product suite, collaborating with Loyalty Sales Specialists to craft customer-centric solutions
• Lead product demonstrations and conduct technical discovery sessions with clients
• Provide technical responses to RFIs/RFPs, consultations, sales calls, and meetings
• Identify and comprehend all points of integration by asking probing questions to understand client requirements thoroughly
• Design and meticulously document effective and efficient solutions, proactively removing any technical obstacles to set customers up for success

• Ensure alignment and obtain approval from stakeholders for proposed technical solutions, including assessing the level of effort required and product readiness on a global or regional scale
• Facilitate a seamless transition and handoff from pre-sales to delivery
• Collaborate with Product teams to gather and document customer insights, acquire local competitive intelligence, enable regional go-to-market strategies, and inform product roadmap and strategy decisions

All About You
• Knowledge of rewards, marketing, and/or loyalty platforms
• Knowledge and understanding of the competitive loyalty landscape
• Experience working with financial institutions and/or with performance-based marketers (MarTech or AdTech)
• Balance between execution ability (get things done) and creative ability (coming up with the right solution)
• Strong skills in critical thinking, problem solving, and creating effective product/service solutions
• Team player with excellent communication skills both oral and written.
• Comfortable in a customer facing role, meeting with senior leadership, product managers, technical teams, and large audiences.
• Combination of technical competence, business skills and a consumer marketing mindset
• Technical background with understanding of web technology, APIs and security. Experience working with product and/or engineering teams a plus
• Experience working in multiple geographic markets with an understanding of market entry and expansion considerations. Willingness to travel
• The ability to thrive in fast-paced environments while being flexible and able to handle rapidly changing scenarios; someone who sees ‘ambiguity’ as an opportunity rather than a hurdle.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.