Manager, Software Engineering & SRE

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Manager, Software Engineering & SRE

Overview:
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

The Cyber & Intelligence (C&I) team is responsible for MasterCard’s safety and security related product development efforts to protect the integrity of the electronic payment system as well as ensure payments are convenient yet secure. Identity CheckTM from C&I is Mastercard's global authentication solution based on the EMV 3-D Secure protocol and Mastercard state-of-art authentication intelligence. It is designed to help provide security for digital transactions and facilitate higher approval rates, by improving the authentication experience for merchants, issuers, and cardholders for e-commerce transactions.

The C&I Product Engineering for Identity Check is seeking a Software Engineering Manager to lead software development and Service Reliability Engineering (SRE) teams for the mission-critical, globally distributed, world class enterprise applications that power Mastercard Identity CheckTM


Role:
• Set expectations and goals for the team and individual staff members. Perform performance reviews. Mentor/Coach employees and support employee career growth.
• Recruit and hire the right talent, bringing in someone better than at least half the individuals in the role staff.
• Work closely with Product Management, Product Development, software architects and technical program managers during product ideation, elaboration, and design.
• Manage software development over full SDLC, leveraging agile development principles, advanced development and design practices to deliver real-time solutions that customers love.
• Drive service reliability engineering engagement focusing on security, resiliency, scalability, performance, and operability of Mastercard Identity CheckTM applications, services and underlying platforms.
• Enable operations excellence by building and optimizing tools and capabilities for observability, failure predication and prevention, failure detection and mitigation, as well as operational reliability and efficiency.
• Manage to provide development and SRE support during production emergency response and operations escalation support.
• Build a culture of trust, ownership and purpose. Promote an Agile approach to software development. Insist on a culture of continuous integration and delivery, automation and minimizing blast radius.
• Collaborate with teams across the organization to mitigate risk and resolve dependencies.
• Exercise independent judgment and discretion and play active roles on decision makings.


All About You:
• Experience and successful track record of managing large and complex software development, delivery and support required.
• Passionate about delivering the best customer experience through engineering and operations excellency, focusing on building, and improving resiliency, performance, scale, operability, and automation.
• People management experience with multiple teams with on/offshore resourcing models.
• Possess high-energy, detail-oriented, proactive and adaptive and can work in a dynamic environment.
• Ability to drive results while being resourceful and tactful within a corporate environment.
• Extensive experience evaluating complex strategic initiatives, facilitating, influencing and contributing to design and advancement.
• Excellent analytical and problem-solving skills with an ability to identify key issues, structure analysis and synthesize data, and provide recommendations effectively.
• Sound technical knowledge of Software development technologies & lifecycle including Rest APIs, Microservices, and infrastructure components.
• Strong communication skills both written and verbal are a must.
• Strong interpersonal and leadership skills to build credibility, team oriented, collaborative, and flexible.
• Listening, oral, written and presentation skills and effective interpersonal skills.
• Organizational planning and multi-tasking skills.
• Bachelor’s degree or equivalent combination of training and experience.

Preferred – Experience or knowledge in these areas:
• Java/J2EE based Applications.
• Infrastructure, networking, and cloud-based architecture (AWS, Azure etc).
• Operations escalation support.
• Knowledge/Experience of CI/C, DevOps tools (e.g., Jenkins, Bitbucket, GitLab, etc.) and version control systems.
• Release Management and code branching strategies.

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

O'Fallon, Missouri: $138,000 - $221,000 USD