Manager, Software Engineering

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Software Engineering

Job Description Summary
Mastercard Artificial Intelligence & Decision Product Enablement (AI & DPE), specifically the Decision Administration team, is seeking a Manager of Software Engineering to drive product implementation and platform modernization.
The Software Engineering Manager role, will be responsible for defining and executing on the technology strategy for our Decision Management Transaction Processing service leveraging world class AI and decisioning models to help protect Mastercards payment network from fraud.
· Would you like to be part of a team developing industry leading solutions to fight fraud?
· Are you motivated by using state of the art technologies to speed business solutions to market?
· Do you want to create innovative technology solutions to solve challenging business problems?

Role
• Formally supervise and coach 2+ teams of engineers to build, enhance, and support multiple applications/services in the delivery of internal or market-facing Products, Platforms, or Product bundles
• Work with business/product owners to develop and deliver on new services to introduce new products and bundles
• Ensure objectives and development plans are established at the start of the year and reviewed continuously throughout the year
• Recruit and hire the right talent, always bringing in someone better than at least half the individuals in the role
• Continuously engage and improve teams’ performance by conducting recurring 1-1 meetings, knowing your people, managing career development, and understanding who is at risk
• Provide and facilitate timely feedback, coaching in the moment, and mentoring for staff at all levels
• Emulate and drive Mastercard Way behaviors through their behavior, recognitions, coaching, and employee engagement
• Manage and optimize budgets, forecasting, and cost allocation while delivering on business needs in the area of ownership
• Provide strategic thinking and leadership related to a wide range of applications and systems, or software-development methodologies
• Benchmark and drive engineering productivity, quality, and technology policy compliance in the areas of ownership
• Proactively share and seek knowledge within their Guild/Program to drive reuse of patterns/libraries/practices and enhance productivity

All About You
• IT experience with successful track record in managing small scale development organization (2+ teams) with demonstrated thought-leadership, cross-functional influence, and partnership
• Progressively grown career with proven design and development experiences in multiple languages, secure coding standards (e.g., OWASP, CWE, SEI CERT), and vulnerability management.
• Have skills in building applications using open frameworks to achieve reuse and reduce development times (e.g., Spring Libraries, Apache Projects, Angular, others)
• Understands internals of operating systems (Windows, Linux) to deliver interoperable and performant code
• Able to perform debugging and troubleshooting to analyze core, heap, thread dumps and remove coding errors
• Have skills to document and coach team on the development practices and coding guidelines (e.g., branching, peer reviews, library use, logging, scanning rules, test-driven development, error handling)
• Understands use cases for advanced design patterns (e.g., service-to-worker, MVC, API gateway, intercepting filter, dependency injection, lazy loading, all from the gang of four) to implement efficient code
• Have skills to undertake a technical review of code across applications and their dependencies to look for anti-patterns and promote continuous refactoring
• Understands and elaborates technical debt and operational issues to drive prioritization discussions with stakeholders to improve the run experience
• Understands system architecture to plan for platform and infrastructure capacity (e.g., database, compute, network, storage) and drives the dependency prioritization to reduce the delivery lead time
• Have skills to understand customer journeys and ensure a Mastercard good experience by continuously reducing Mean time to mitigate (MTTM) for incidents and ensuring high availability (99.95% as a starting point)
• Have skills to simplify deployment and eliminate software and infrastructure snowflakes using standardized platforms, ephemeral instances, and automation
• Have skills to orchestrate release workflows and pipelines and apply standardized pipelines via APIs to achieve CI and CD using industry-standard tools (e.g., Jenkins, Bamboo, AWS/Azure pipelines, XL Release, others)
• Able to configure rules and build automation for code with vulnerability scanning and software composition analysis using standard tools (e.g., Sonar, Checkmarx, Nexus, JFrog XRay, Veracode, others)
• Have skills to define, organize, and report on test runs for major, minor, and hotfix releases (including unit, component level, system level, customer journeys, past customer issues, and regulatory controls)
• Have skills to conduct various performance tests (e.g., load, spike, breakpoint, endurance) to Understands application/service limits and behaviors

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.