Manager, Site Reliability Engineering

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Site Reliability Engineering

Manager, Site Reliability Engineering

Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

About the Role

Mastercard Site Reliability Engineering teams strive to ensure our customers have an experience that just works, every time by ensuring all aspects of our infrastructure and technology ecosystem are maintained to the highest standards and compliant with stringent security requirements.

In this role, the selected candidate will join our Availability Zone Operations group and take on an instrumental role building a new European team to expand the team's overall coverage capabilities and strengthen collaboration with our local stakeholders. Availability Zone Operations is focused on ensuring core infrastructure, networks and supporting services, upon which our applications depend, operate with excellence and enable the applications deployed within to deliver a superb customer experience.

Your team will be multidisciplinary with engineers from a range of Networking, Server/Storage Infrastructure and Virtualization backgrounds to enable them to effectively analyse complex application dependencies upon, or issues within, a given environment in order to advise on options for enhancement or remediation as appropriate. Applicants for this role should have a sound understanding of operating & supporting the aforementioned disciplines in a large enterprise environment but expertise in all is not mandatory.

Key Responsibilities:

• Management and prioritization of team member project and operational activities, including assessing escalation or expedite requests from stakeholders.
• Conduct regular reviews of incident data with Business Operations teams to ensure root causes are always identified and where patterns of failure, or compatibility issues between software and infrastructure are detected, formulate strategies to remediate or mitigate.
• Assess significant infrastructure project or change plans to co-ordinate with application teams to ensure any identified risks to their operation have appropriate mitigation plans.
• Facilitate continuous engagement between development, infrastructure and network engineering teams to identify and mitigate potential risks to their operations or enhancement opportunities to improve customer experience.
• Formulate and drive action plans to prevent potential issues, mitigate active risks when identified.
• Evaluate environment capacity, performance and activity reports to summarize and highlight areas of increased relevance to the specific stakeholder group(s).

All about you:

• 5-10 years of experience in a technical role, with at least 3 years experience supporting mission critical operations and with a direct people leadership or technical leadership/mentoring role.
• Advanced knowledge or formal qualifications in at least one of VMWare Virtualization, Server/Storage Infrastructure or Arista/Cisco/Checkpoint network disciplines.
• Strong understanding of internet facing application operations or development, preferrably in a financial or e-commerce sector.
• A champion for automation with a proven track record of reducing employee toil on the repetative or routine tasks.
• Previous experience in assessing and reporting on regulatory compliance requests, e.g. Payment Card Industry (PCI) or Sarbanes-Oxley (SOX) annual certifications.
• Excellent communications skills, ideally with prior experience working with multiple geographies.

Corporate Security Responsibility


All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.