Manager, Product Integration Mexico City, Mexico (Arcus)

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Integration

Overview
The Customer Delivery team is looking for a Manager, Customer Delivery, to drive our customer onboarding experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.

Role
• Own the end-to-end technical API integration and onboarding process for new clients
• Develop both the long-term vision, strategy, and OKRs for the team and manage day-to-day operations (Management)
• Identify and suggest process and technology opportunities which will improve the business model, service offering to customers and drive internal efficiencies (SLA)
• Engage deeply with Product, Engineering and Sales teams to incorporate user feedback and appropriately advocate for the needs of our largest and most complex customers
• Support client onboarding and issue resolution process for cross-regional clients
• Advocate internally for client response efficiency and transparent client communication
• Identify trends and issues through transactions analysis to improve product and service
• Engage in partnerships with Banks, aggregators, and billers to improve issue response time

All About You:
• Experience working with customers as well as demonstrated energy, enthusiasm, and passion for making customers thrive
• Clear and personable communicator of technical concepts, both orally and in writing, to both technical and non-technical audiences.
• Proven ability to operate in a collaborative cross-functional team environment, providing thought leadership to help drive consensus and reach key decisions.
• Ability to manage multiple tasks to completion on time and to deal with rapid changes of priority.
• Fluent in Spanish and English.
• Hands-on technical experience with modern web technologies, API’s (REST) and programming languages (JavaScript, Python, etc).

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.