Lead Technical Program Manager

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Lead Technical Program Manager

Overview
Lead Technical Program Managers are at the heart of Mastercard’s program management framework. A strategic partner delivering critical national infrastructure solutions and services to our Scheme and Product Delivery Programs.
• Leads the TECH team and planning, through mobilisation, elaboration, build, test, deploy, go live and warranty stages, for our Product(s), Technology and Customer Solution deliverables.
• Proactively manages the detailed end-to-end plan and Technology (TECH ) deliverables into our NPP and Product Delivery Program(s) across Customer Solution & Service Design, Architecture (Product, Infrastructure, Enterprise), Engineering (Development, Integration & Test), Technical Operations, Business Operations and Security to agreed time, cost and quality.
• Reports on progress, ensuring transparency and effective management of key dependencies, risks, issues and actions.
• Operates between teams and architectures overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to a successful delivery

Primary Responsibilities
• Plan and manage a group of related technology projects or activities in a coordinated way from inception through successful delivery.
• Work across multiple teams (may be cross-cutting across products, programs and/or technologies or work may be vertically focused on a single product or feature set).
• Deep understanding of the design approaches and technologies utilized in your area.
• Focus on the customer experience, the build and delivery processes and the problems to be solved.
• Align dependent organizations and remove/mitigate all blocking issues.
• Work directly with external to the organization or external to Mastercard technology providers and customers.
• Work with limited guidance, seeking guidance as needed because the product and delivery strategy is defined (the WHAT). The Customer Solution, Service and Architectural design is not (the HOW).
• Deep understanding of the business and technical requirements for the solutions being built.
• Understand the needs of the TECH teams who have to design, build, test, deploy, maintain and operate the system for the life of the system.
• Recognize complex designs and propose simplified solutions by working with the Customer Solution, Service, Product, Infrastructure and Enterprise Architects, software design engineers, principals and Engineering project managers.
• Help customers and the TECH teams make trade-off decisions by considering all of the data including business goals, technical platform strategy, customer experience and maintainability. You identify blocking issues and manage their resolution.
• Identify, assess, track and mitigate issues and risks at multiple levels.
• Partner with our internal stakeholders across Product, Delivery, Guilds and Financial Business Partners as required to ensure delivery against agreed Time, Cost and Quality whilst managing Scope and Risk. Identify opportunities to increase our effectiveness through our learnings.
• Partner with industry vendors that provide technology or user experience design components that support our architecture and work with vendors on our implementation plans and roadmaps identifying partnership opportunities to increase our development velocity and our learnings.
• Communicate role up of project issues and status in a concise, accurate, and professional manner for senior leadership consumption, escalating blocking issues when appropriate for discussion and decisions.
• Communicate progress, anticipate bottlenecks, provide escalation management, identify, assess, track and mitigate issues/risks at multiple levels.
• Work across teams to optimize processes.
• Regularly review metrics and proactively seek out new and improved data/mechanisms for visibility ensuring your program stays aligned with organization objectives.

All About You
• Strong Program Management experience bringing new capabilities to market.
• Familiarity with software development, technical terms and general concepts (especially experience with Java, API's & Microservices)
• Familiarity of network solutions/infrastructures principals, Data Center build ups, Release pipeline & deployment processes (especially experience with Jenkins, Maven, Bitbucket/Github etc.
• Strong business acumen, with knowledge of MasterCard or the payments industry preferred
• Strong demonstration of Mastercard Core Competencies and ways of working.
• Advanced listening, oral, written, and presentation skills
• Strong leadership, interpersonal, teaming, relationship-building and negotiation skills required with a solid track record for developing internal and external relationship
• Demonstrate a high level of initiative and accountability
• Excellent knowledge of Agile Methodology /Scrum techniques and artifacts (such as definition of done, user stories, automated testing, backlog refinement)
• Experience with Confluence, Rally or JIRA, Microsoft Project & Excel
• Problem-solving and conflict-resolution ability
• Outstanding organizational skills
• SAFe 4/5 or Scrum Master certification is a plus

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.