Lead Software Engineer – Customer Success Team – Level 6

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Lead Software Engineer – Customer Success Team – Level 6

Overview

The Customer Success Team is a global team within the Customer Delivery organization.
With a focus on new technology, products and services, the Customer Success Team collaborates with product owners, development teams, and other stakeholders across Mastercard to deploy solutions efficiently and effectively with speed, quality, and predictability. The Customer Success Team is responsible for assessing new products and enhancements to equip Customer Delivery to support and scale projects from customer onboarding, testing, launch, and transition to BAU.

The Customer Success Team at its core a technical team having development experience with the following remit:

o Responsible for educating and supporting new and existing customers on the integration aspect of Cyber and Intelligence product implementations including consultancy, training, testing, and customized production configurations.
o Partners with Global Product, Customer Delivery and O&T providing technical, support and product expertise to customers throughout the lifecycle of the product: from concept to build to market test to launch evolving / enhancing the product.
o Defines requirements for new [or enhancements to existing] onboarding and troubleshooting tools, adhering to standards, processes, and best practices.


Responsibilities

o Partner with development teams in enhancing software through programming in Java, unit testing, implementation, documenting, and delivery of software solutions with a focus on seamless customer integration.
o Actively look for opportunities to enhance standards and improve process efficiency. 
o Manage and troubleshoot customer integrations during implementation.
o Assist with customer queries during pre-implementation and post-implementation.
o Provide product technical training to internal cross-functional teams.
o Support collection and reporting of project metrics.


All About You

o Deep understanding of web application infrastructure including network, servers, and load balancers.
o Good understanding and knowledge of Software Engineering Concepts and Methodologies is required. 
o 8 + years of experience in the software engineering field.
o Working knowledge of web development and technologies.
o Strong verbal and written communication skills -- both verbal and written –
o Strong relationship, collaborative skills, and organizational skills with a high degree of initiative and self-motivation and able to work as a member of matrix based diverse and geographically distributed project team.
o Working exposure to Unix-based systems in required.
o Working knowledge of SQL, PL SQL and Oracle.
o Working knowledge of rest services is preferred.
o Working knowledge of cloud-based application development like PCF or AWS is required.
o Must be high-energy, detail-oriented, proactive, and able to function under pressure to meet tight deadlines. 
o Can quickly learn and implement new technologies, application appropriate frameworks and tools.
o Willingness and ability to learn and take on challenging opportunities.
o Knowledge of payment domain esp. card payments domain is preferred.
o Development experience on Android and/or IOS platform will be preferred.
o Development experience of cryptography frameworks preferred.
o Exceptional attention to detail.
o Ability to comprehend and apply complex concepts and technologies.
o Ability to deduce and discern challenges, bottlenecks, and pitfalls at conceptual phases of an architecture, solution and / or infrastructure.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.