Lead Site Reliability Engineer

Location: Pune, India

Time Type: Full time

Job Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead Site Reliability Engineer

Overview
The Platform Services group is responsible for designing, building, and operating the technology that powers Mastercard’s market-facing and core technology platforms. This includes foundational services such as the API Gateway, Event Gateway, and File Transfer Services.

We are seeking a Lead Site Reliability Engineer to join our Pune team, focusing on building and operating our Global File Transfer platform. This platform supports secure, seamless data transfers across Mastercard’s global infrastructure—including Mastercard’s next-generation switch. This is an exciting senior engineering role within a globally distributed team, passionate about delivering resilient, scalable solutions to our customers.




The role:
Manages and maintains Mastercard's platforms by leading day-to-day building, automating, maintaining, and monitoring of system and platform technologies

• Represent File Transfer team in project meetings and provide advice, status, training and technical support
• Work with our customers to understand the monitoring and automation requirements and implement solution using available tool sets and scripting languages
• Participates in the planning and implementation of system/platform updates to optimize performance, efficiency, and capacity
• Supports process improvement efforts to identify and test opportunities for automation and/or reduction in time to deployment
• Performs security posture, which includes proactively identifying security risks and implementing both risk mitigation plans and control functions
• Mentors junior staff by providing training to develop technical skills and capabilities across the team
• Administer, support and maintain enterprise Monitoring tools in a multi-tier storage environment
• Build Automation solutions using available tool sets and scripting languages (Ansible, Bitbucket, CHEF, Jenkins)
• Maintain design and support documents for all built solutions and processes
• Troubleshoots networking, Unix/Linux systems, and applications to identify and correct malfunctions and other operational problems utilizing associated Linux and UNIX command line and management tools
• As new technologies emerge and impact our environment, learn these technologies very quickly and resolve any problems involved in integrating new technologies



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All About You:
• Experience building collaborative working relationships with stakeholders across development verticals to support technology projects and initiatives.
• Experience leading efforts to optimize design, technology, regulatory and/or process standards by leveraging innovative tools and staying current with industry trends.
• Experience developing and delivering training for fellow employees/technical talent and coaching or mentoring others on technical topics.
• Experience setting priorities, defining objectives, and driving deliverables within teams aligned to strategic objectives in a global technology domain.
• Experience leading a major workstream or multiple smaller workstreams for large technology initiatives, providing technical guidance and advice to project team members.
• Experience teaming with other technical experts to anticipate and resolve issues and implement impactful solutions.
• Act as a subject matter expert and active participant in global technical communities (e.g., Tech Leadership Network, Architect Guild).

• Experience managing process adoption and communication for ITSM, incidents, and changes, including the management of risks, issues, and dependencies.
• Proficiency with scripting or programming languages such as Python or Bash.
• Experience with enterprise systems management/monitoring tools such as Grafana and Prometheus.
• Ability to provide 3rd‑line out‑of‑hours operational support.
• Strong analytical, troubleshooting, and problem‑solving skills.
• Ability to manage multiple projects and activities simultaneously, often under pressure and learn new technologies quickly with minimal supervision.
• Strong interpersonal skills and the ability to understand business needs and translate them into technical solutions.
• Flexible with working alternative schedules, as this role supports global operations across multiple time zones.
• Comfortable working in the office three times per week.
• Fluent in English, with strong written and verbal communication skills.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.