Lead Product Manager - Technical

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Lead Product Manager - Technical

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

The Account Management Services team develops new capabilities for Mastercard and its customers. We protect cardholders and card issuers and help them manage their daily spending patterns. To enable us to uphold the high standard of these applications we are looking for out-of-the-box thinkers to play a critical role in the upkeep and continual health of these products.

The Lead Product Manager – Technical role is an important member of our software development teams here at Mastercard. The PM-T works closely in partnership with Product Owners, Solution Architects, and Development Leads to elaborate technical requirements that meet product business requirements and align with Mastercard technology standards. The PM-T will need to develop strong working knowledge of all relevant Mastercard applications and systems to be effective.

Would you like to work on a team that is building industry leading solutions for fighting fraud?
Do you want to learn cutting edge technologies and help solve complex business problems?
Do you have creative problem-solving techniques?
Are you motivated to be a part of an organisation that is driving a world beyond cash?

All about the Role

Technical analysis of product or application hardware and software to ensure that business and functional requirements can be met. The PM-T is a liaison and key communication bridge between the development and business teams.
Clear communication of technical requirements to the development team and development concerns to business stakeholders. The PM-T speaks the language of software development and product management.
Prioritize and identify cross application/system enhancements.
Identify key dependencies and knock-on impacts of new development work.
Lead the development of conceptual/architectural designs and user interface mock-ups.
Collaborate with development staff on software designs.
Identification and integration of Mastercard technology standards as and when required.
Act as a technical consultant for Business Owners during implementation of new products/services.
Provide subject matter expertise and participate in L4 support escalations.
Lead review sessions of technical requirements.
Document and coordinate audit controls and PCI requirements.
Lead, mentor, coach other PM-T across multiple teams.
Stays aligned with GTM plans for the feature set
Owns the roadmap and vision for feature releases

All about You
Experience in similar role, leading a team of other PM-T
Experience in product, program, or service management with technology.
Experience with organizing and coordinating customer activities with product development roadmaps.
Experience with defining and organizing customer objectives, goals, strategies and metrics.
Experience with facilitating technical and non-technical virtual workshops, trainings and/or problem-solving meetings.
Experience with converting customer use cases into actionable and testable backlog and owning prioritization.
Understands the technologies, architecture design and features that support customer jobs to be done and can contribute to technical discussions, decisions and strategy related to a product.
Experience completing end-to-end delivery of software changes or customer onboarding experience that focuses on learning outcomes and metrics to drive continuous improvement.
Strong technical knowledge and capability.
Experience with CI/CD, Cloud infrastructure, enterprise architectural patterns or microservices architecture.
High-energy, detail-oriented and proactive with the ability to function independently with competing demands.
High degree of initiative and self-motivation with a willingness and ability to learn and take on challenging opportunities.
Very strong communication skills, both verbal and written, with strong relationship, collaborative and organization skills.
Ability to train/guide more junior resources

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.