Lead BizOps Engineer

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Lead BizOps Engineer

Business Operations is leading the DevOps transformation at Mastercard through our
tooling and by being an advocate for change & standards throughout the development,
quality, release, and product organizations. We need team members with an appetite for
change and pushing the boundaries of what can be done with automation. Experience in
working across development, operations, and product teams to prioritize needs and to
build relationships is a must.

The Business to Business (B2B) technologies team is dedicated to producing and supporting
technology solutions that enable business to business commerce. The B2B Operations and
Support team provides support globally for MasterCard's primary web application platform
(MasterCard Connect), the surrounding ecosystem of B2B applications at MasterCard, and
several additional business to business applications that support MasterCard's fraud
reduction efforts and workflow management. MasterCard Connect provides key services
such as user provisioning that MasterCard's other B2B applications rely on and is a mission critical system to MasterCard's long term success.

Roles and Responsibilities:
• Contributes significantly to the engineering strategy for all platforms across MasterCard’s
B2B application suite and to the production support response strategy by identifying and
developing platform improvement and process improvement opportunities.
• Troubleshoots applications and implements fixes to decrease time to resolution and
minimize dependency on advanced vendor support.
• Minimizes application development costs by providing guidance and leadership to
application development teams and ensuring sound execution throughout the system
development life cycle.
• Engage in and improve the whole lifecycle of services—from inception and design,
through deployment, operation and refinement.
• Analyze ITSM activities of the platform and provide feedback loop to development teams
on operational gaps or resiliency concerns
• Support services before they go live through activities such as system design consulting,
capacity planning and launch reviews and maintain services once they are live by measuring and monitoring availability, latency and
overall system health.
• Scale systems sustainably through mechanisms like automation, and evolve systems by
pushing for changes that improve reliability and velocity.
• Support the application CI/CD pipeline for promoting software into higher environments
through validation and operational gating, and lead Mastercard in DevOps automation and
best practices.
• Practice sustainable incident response and blameless post-mortems.
• Work with a global team spread across tech hubs in multiple geographies and time zones
• Share knowledge and mentor junior resources

All About You:
• Takes a holistic approach to problem solving, by connecting the dots during a production
event thru the various technology stack that makes up the platform, to optimize mean time
to recover
• Mentors staff and provides assistance to team members as needed.
• Maintains skills consistent with the technology roadmap and implements tasks leveraging
new technologies as needed.

The following tech stack shall be used for the development:
Core Java including multi-threading and batch processing
 Web Services - REST/XML/ WSDL/SOAP
 J2EE Web Application/Web Services with JBoss & WebSphere
 Oracle & PL/SQL
 Red Hat Linux & Solaris/UNIX
 Messaging - MQ and JMS
 Rich internet applications using GWT (Google Web Toolkit) and/or GXT (EXT GWT), ExtJS, Flex
 Fusion Tools including Jira, Crucible, & Bamboo
 Security Coding Techniques and Tools - Fortify, & OWASP vulnerabilities
 Hibernate & Spring
 Subversion Source Control

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.