Senior Product Owner SME Acceptance.Neo Biz MBP.Retail Banking Group-MBPKLTD

Location: Pakistan

Job Purpose:

Acceptance & Payments Proposition Strategy

• Define and execute the business-side strategy for merchant acceptance and payment solutions aligned with NeoBiz objectives.
• Ensure propositions meet segment needs (Micro SE, SE, ME Mass, ME) and drive deposit growth and fee income.
• Benchmark against market trends and competitor offerings to identify innovation opportunities.

 Business Ownership of Acceptance & Payments Propositions

• Own the end-to-end setup and strategic direction of merchant acceptance and payment propositions for business segments.
• Define, structure, and continuously refine these propositions to ensure alignment with NeoBiz’s business objectives and revenue targets.
• Act as the primary business authority in product squads, ensuring all deliverables reflect the defined proposition strategy and meet KPIs.
• Champion business priorities by translating strategic requirements into actionable features and validating outputs against commercial goals.

Revenue & Monetization

• Develop pricing strategies for acceptance and payment solutions to maximize profitability.
• Drive fee income growth through innovative propositions and bundled offerings.

Customer Experience & Engagement

• Ensure acceptance solutions deliver seamless onboarding and usage experience for merchants.
• Collaborate with marketing and customer service teams to promote solutions and gather feedback.

Market & Competitive Analysis

• Conduct ongoing research on merchant acceptance trends, payment rails (Raast, QR, POS, cards), and competitor strategies. 
• Adjust propositions based on market shifts and customer needs.

Key Result Areas:

• Launch merchant acceptance and payment propositions for targeted business segments.
• Drive merchant activation and transaction volume growth across acceptance channels.
• Achieve fee income and deposit inflow targets linked to acceptance solutions.
• Ensure timely delivery of business requirements to product squads and successful go-to-market execution.
• Monitor KPIs such as merchant onboarding, transaction volumes, and customer engagement metrics.

Knowledge, Skills & Experience:

• Bachelor’s degree in business, finance, or related field; MBA preferred.
• Minimum 8 years of experience in business banking, merchant acceptance, and digital payments.
• Strong understanding of payment and acceptance solutions including Raast, POS, SoftPOS, payment gateways, QR-based acceptance, and acquiring models.
• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving skills with ability to make data-driven decisions.
• In-depth knowledge of SBP regulations and compliance requirements for payments and acceptance.
• Ability to work in a fast-paced, dynamic environment with flexibility and adaptability.