Manager - Platforms.MGN Pak - TECH - BPM and RPA.MIT - PAKCOE
Location: Pakistan
Job Purpose: Provide Production Support for Digital Platform (EDMS/BAW and Digital Workers)
Key Responsibilities:
- Provide L1/L2 - Production Support for EDMS application
- 4-8 yrs experienced Production support lead/engg
- Should have thorough knowledge and work experience in WebLogic Webserver and Oracle database
- Should have strong knowledge on Java code and Unix/Linux commands
- Should have managed complex production support functions and be willing to support during off business hours if needed
- Excellent in attitude and English communication
- Should have knowledge and experience in working with Microsoft Excel, PowerPoint etc. and be able to make status reports as required
- Provide excellent reporting and communication on the Production Support and Project status
- Manage and direct team to raise alert to phone calls, emails and incident tickets to the respective process team.
- Provide periodic and ad-hoc reports as requested and agreed
- Liaise with users and Tech Teams for data related information exchange for processing
- Liaise with respective Application Technology team for process related information exchange. (Corporate Tech / Retail Tech / Operations Tech)
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