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Mashreq Bank

Assistant Vice President, Technology

Egypt
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Description

AVP, Technology - Incident & problem management.

Location: Egypt

The AVP, Technology - Incident & Problem Management role is a critical leadership position within Mashreq Global Services' MGN Egypt - Technology Service Management department. The successful candidate will lead and mature the Problem Management function, focusing on proactive and preventive problem identification and effective problem closure. They will drive the expanded Service Improvement Plan (SIP) scope, ensuring alignment with service stability goals. This role is responsible for overseeing the development and performance of the Problem Management team, strengthening knowledge management, and ensuring compliance with internal controls and audit requirements. The AVP will provide data-driven insights and management reporting to leadership, fostering strong cross-functional collaboration to drive effective problem resolution.

About Us

The leading financial institution in MENA
While more than half a century old, we proudly think like a challenger, startup, and innovator
in banking and finance, powered by a diverse and dynamic team who put customers first.
Together, we pioneer key innovations and developments in banking and financial services.
Our mandate? To help customers find their way to Rise Every Day, partnering with them through
the highs and lows to help them reach their goals and unlock their unique vision of success.
Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value. 
We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.
Lead the Problem Management function, driving proactive problem identification, enhancing RCA quality, and ensuring long-term service stability. Oversee team development and compliance with governance standards.
Mashreq Bank
Mashreq Bank

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