Senior Telecom Engineer

Location: Mexico City - Paseo

Remote Type: Hybrid

Time Type: Full time

Job Description

Company:

Description:

Senior Telecom Engineer

We are seeking a Senior Telecom Engineer to join our team at Marsh. This role will be based in Mexico City. This is a hybrid role that has a requirement of working at least three days a week in the office. As a Senior Telecom Engineer, you will own the full lifecycle of enterprise network solutions — from requirements gathering and design through build, deployment, and production certification. You'll lead a portfolio of projects of varying scales, serving as the primary owner of all Telecom Operations deliverables and coordinating cross-functional resources to drive successful outcomes.

We will count on you to:

Engineering & Design

• Translate business requirements into scalable enterprise network designs using proven engineering standards and best practices
• Produce comprehensive design documentation and maintain accurate as-built records throughout the project lifecycle
• Develop implementation playbooks and detailed approaches for bringing solutions and services into production
• Lead pre-configuration, pre-production testing, POC, and pilot activities

Deployment & Delivery

• Deploy solution infrastructure in alignment with defined rack elevations, including all required network cabling and connectivity
• Complete all configurations necessary to bring infrastructure and services live in the production environment
• Conduct end-to-end testing, document results, and provide production certification
• Facilitate project review meetings and formal operational turnover to support teams

Operations & Incident Management

• Monitor incident queues; troubleshoot, resolve, or assign tickets as required
• Perform Tier III and deep-dive root cause analysis on complex or elusive issues
• Take ownership of chronic and persistent incidents, engaging vendors and suppliers for resolution as needed
• Support operations teams with hands-on technical troubleshooting during major incidents and outages
• Provide cross-team technical support across infrastructure towers as requested

Project & Financial Management

• Manage project delivery against scope, schedule, and budget — applying best practices for approach, certification, back-out strategies, and approvals
• Obtain quotes, negotiate pricing, and submit orders through the requisitioning system
• Develop remediation plans for issues and risks, escalating to the PMO when appropriate
• Manage operational ticketing queues across changes, incidents, problems, and service requests
• Provide regular status reporting on Telecom deliverables

What you need to have:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Extensive hands-on experience deploying complete network communications solutions in large-scale enterprise environments (required)
• Cisco CCNP certification (required)
• Cisco CCIE certification (highly preferred)

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.