JOB SUMMARY

Designs and produces marketing materials including, but not limited to, advertisements, collateral, signage, flash pieces, electronic brochures and presentations to drive hotel revenue.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 5 years experience in the customer service, call center operations, or related professional area.

OR

• Associates or Bachelors degree in Computer Graphics or a related field, or related major; 3 years experience in Computer Graphics or a related professional area.

CORE WORK ACTIVITIES

Graphic Design Operations

• Develops various forms of creative design, computer graphics, production layout and marketing support.

• Creates and revises print and multimedia collateral to reflect the current brand look

• Manages the look and feel, concept, visual development and final execution of all design directions.

• Partners with Marketing managers and related operational departments as part of a project team providing design, conceptualization and solutions pertaining to deliverables.

• Maintains familiarity with customer demographics and develops an appropriate look and feel for all promotion and event related collateral.

• Monitors the progress of all projects. Provides continuous communication to the Marketing and/or Project team regarding ongoing projects and status updates.

• Executes various aspects of production including scanning, digital retouching, image editing, special effects, file manipulation and layout.

• Troubleshoots digital production issues as needed.

• Maintains project files and archives.

Additional Responsibilities

• Provides support for escalated support needs via telephone and email and ensures proper resolution of each, including direct contact with stakeholders when necessary. Responds to and handles problems and complaints.

• Manages the communication of trends via prepared reports to the appropriate personnel, as well as corporate headquarters and other service centers.

• Performs other reasonable requests by management which the associate is capable of performing.