Assistant Front Office Manager

JOB SUMMARY

Organising and ensuring daily operations in Front Office is being run smoothly by all associates.  Assist the Front Office Manager in running the department and take over his duties and responsibilities during his absence.  Ensure all associates are properly trained before assigned to do certain task. 

 

JOB DUTIES & RESPONSIBILITIES

1. Ensure lobby areas are covered by manager/s or himself most of the time, especially during peak periods and meal breaks.
2. Knowing the duties and responsibilities of all associates in order to be more accurate when coaching.
3. Ensure weekly rosters are checked and that, sufficient manpower are scheduled on each shift.
4. Ensure all coaching and counselling are done / issued accordingly and a full investigation is carried out at all times.
5. Do regular checks for cleanliness and proper maintenance at all Front Desk counters and Executive Lounge daily.
6. Ensure all associates are practising the Marriott’s culture and teachings.
7. Conducting classroom training as and when required.
8. Attending meetings such as Leadership, Sales Strategy, P&L Critique as and when required.
9. Monitor and ensure Assistant Managers do not have too much paper work as they are solely in charge of operation.
10. Checking of VIP’s room when necessary.
11. Checking on all logs and communication books to ensure proper procedure / format is being use. 
12. Constantly check on grooming for all associates. Ensure proper grooming standards are followed accordingly.
13. Checking of duty roster to ensure manpower is always sufficient to run operations.
14. Handling of associate’s appraisals and managers PAF.
15. To be hands on with the duties and responsibilities of all Front Office associates in order to lead the team more effectively.
16. Maintain effective service in line with Hotel’s Corporate Image:

• Company’s Grooming Standard
• Standard Operation Procedures
• Departmental Policies
• Corporate Policies

17. Cash/ Bank Handling:

• Process all payment methods in accordance with Accounting procedures and 
  policies.
• Follow property control audit standards and cash handling procedures (e.g., blind drops).
• Count bank at end of shift, complete designated cashier reports, resolve any 
  discrepancies, drop off receipts, and secure bank.
• Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
• Transport bank to/from assigned workstation, following security procedures.
• Set up and organize cashier workstation with designated supplies, forms, and 
  resource materials; and maintain cleanliness of workstation at all times.

18. To ensure and follow established procedures and compliance as per LSOP guidelines.

19. Any other duties as may be assigned from time to time.

 

JOB REQUIREMENTS

• Minimum Degree in Hospitality Operations Management
• At least 3 years of Front Office experience with Assistant Manager level
• Pleasant personality & excellent presence
• Effective communication skills and problem solving skills
• Ability to conduct training, motivate, coach & guide associates
• Great knowledge of hotel operating systems (including Opera, Micros, mobile check-in) and MS office application software
• Well-organized & great follow up skills and exemplary leadership traits

 

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.