VP of Information Technology

Team: Information Technology

Location: Remote, King of Prussia, PA (RecordTrak), Philadelphia, PA

Commitment: Full-Time

Workplace Type: remote

Enterprise IT Operations & Scalability

• Lead the design, operation, and continuous improvement of enterprise IT infrastructure supporting a large, geographically distributed workforce
• Own on-prem and hybrid environments, including datacenter operations, networking, compute, storage, backups, and disaster recovery
• Ensure high availability and performance across endpoints, identity platforms, collaboration tools, and core business systems
• Scale helpdesk and end-user support operations through a combination of internal teams and managed service providers
• Establish operational standards, tooling, documentation, and processes suitable for a company scaling to thousands of users

Helpdesk & End-User Support Excellence

• Own and continuously improve the helpdesk and end-user support function, ensuring fast, reliable, and consistent support across the organization
• Design and scale support models that balance internal teams and managed service providers while maintaining accountability and quality
• Establish service-level objectives, escalation paths, and performance metrics (e.g., response times, resolution rates, user satisfaction)
• Ensure the helpdesk is equipped to support time-sensitive, court-facing staff where technology failures have immediate business impact
• Drive process improvements, automation, and knowledge management to improve user experience and reduce repeat issues

Security, Compliance & Risk Management

• Own the firm’s cybersecurity operations, risk management program, and incident response capabilities
• Maintain and evolve SOC 2 Type II controls, evidence, and audit readiness
• Evaluate and advise executive leadership on the need for ISO 27001, including readiness assessments and cost/benefit analysis
• Oversee security audits, penetration testing, vulnerability management, and compliance initiatives
• Act as incident commander during security events, coordinating containment, remediation, communication, and post-incident review
• Provide governance and accountability for Managed Security Service Providers (MSSPs)

Client RFPs, Security Reviews & Technical Due Diligence

• Serve as the primary IT and security authority for client RFPs, annual security questionnaires, and technical due diligence
• Develop and maintain standardized documentation describing Magna’s systems, controls, and security posture
• Partner with legal, sales, and client-facing teams to ensure accurate, consistent, and timely client responses

Financial Management & Vendor Governance

• Own IT budgeting, forecasting, and cost optimization in a high-growth enterprise environment
• Evaluate, negotiate, and manage enterprise vendors, cloud providers, MSPs, MSSPs, and telecom partners
• Define and enforce SLAs, performance metrics, escalation paths, and accountability models for third-party providers

M&A, Infrastructure Takeover & Integration

• Lead IT due diligence, planning, and execution for mergers, acquisitions, and infrastructure takeovers
• Integrate acquired environments into Magna’s identity, network, security, and operational standards
• Manage system consolidation, data migrations, and infrastructure transitions with minimal business disruption

Asset Lifecycle & Operational Discipline

• Establish enterprise-grade IT asset management and lifecycle processes
• Ensure secure provisioning, tracking, refresh planning, and decommissioning (ITAD) of hardware and systems
• Maintain documentation and controls supporting audits, client reviews, and business continuity

Court & Mission-Critical Support

• Ensure technology readiness for court reporters, legal teams, and staff operating under strict deadlines
• Provide rapid escalation and resolution for issues that could impact court proceedings or client deliverables
• Anticipate and mitigate risks unique to court-facing and legal service environments

Leadership & Team Development

• Lead, mentor, and develop IT team members across varied disciplines, including helpdesk, infrastructure, security, and systems administration
• Build organizational depth, coaching staff and developing leaders to support long-term scale
• Establish clear accountability, performance metrics, and escalation frameworks
• Serve as a trusted advisor to executive leadership on IT risk, security posture, and infrastructure strategy

Required Qualifications

• 12+ years of progressive IT experience, including senior leadership of enterprise infrastructure and operations
• 5+ years in a senior IT leadership role within organizations of 1,000+ employees, preferably in fast-growth environments
• Hands-on experience managing datacenter environments and hybrid infrastructure
• Proven experience leading M&A IT integration and infrastructure takeovers
• Demonstrated experience maintaining SOC 2 Type II programs and supporting audits
• Proven experience managing and governing MSPs and MSSPs
• Experience responding to enterprise client RFPs, security questionnaires, and technical due diligence
• Deep experience with Microsoft 365 enterprise services
• Strong working knowledge of Cloudflare, Cisco, and Datto technologies
• Demonstrated experience managing and mentoring IT teams with varied skill sets and experience levels

Preferred Qualifications

• Prior experience in the legal services industry or regulated professional services environments
• Experience evaluating or advising on ISO 27001 adoption
• Familiarity with NIST, CIS Controls, or similar security frameworks
• Experience supporting large, distributed, and court-facing workforces

Key Attributes

• Enterprise scale, operationally rigorous leader
• Comfortable owning infrastructure, security, vendors, and people end-to-end
• Calm, decisive judgment in high-pressure and time-critical situations
• Clear, credible communicator with executives, clients, auditors, and technical teams
• Ownership-driven, accountable, and growth-oriented