Senior System Engineer UEM_MDM

Location: Bangalore, IN

Time Type: Full time

Job Description

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What we offer:

Group Summary:

Job Introduction

Magna IT is looking for a talented Managed Workplace Services Engineer who can support Microsoft Intune. The successful candidate will play a strategic role in maintaining this system and ensuring the secure and reliable operation in a fast-paced environment.

Major Responsibilities

• Support Magna IT’s Microsoft 365 services including MS Intune & EntraID
• Technical support of Microsoft Intune and associated GPOs in on-prem AD
• Review of global device compliance and assisting local IT to meet global device compliance goals
• Regularly evaluate UEM/MDM system settings, policies and hardware
• Creation of configuration profiles, compliance policies, GPOs etc.
• Perform engineering, project management and implementation processes.
• Coordination of cross service activities
• Collaborate with other MIT members to support and assist in projects
• Work closely with Divisional IT Admins to help driving adoption and proactively resolve issues.
• Respond to technical issues in a professional and timely manner.
• Provide engineering and administration support for current and future projects
• 2nd and 3rd level User support / ticket handling
• Participation in on-call rotation

Knowledge and Education

• Preferably Bachelor's or Master’s degree in Computer Science, Computer Engineering, Information Technology or a relevant field.
• Completed education of a technical college.

Work Experience and Skills

• Preferably 3-5 years of experience managing and configuring UEM/MDM Systems including Microsoft Intune
• Experience maintaining Intune in a global setting
• Experience managing mobile devices (iOS & Android) via MDM systems (preferably MS Intune)
• Experience managing Windows 11 based clients via UEM systems (preferably MS Intune)
• A very good understanding of Compliance policies, Conditional access, and Configuration profiles
• Network Device Enrollment Service (NDES) & Simple Certificate Enrollment Protocol (SCEP) knowledge is an advantage
• Microsoft Tunnel VPN knowledge is an advantage
• Microsoft PowerBI experience is an advantage
• Experience supporting major enterprise applications/cloud services as MS Intune, Microsoft Office 365, Microsoft EntraID, etc.
• Scripting skills, familiarity with automation through PowerShell is required.
• Preferably experience managing shopfloor devices (e.g. Dedicated Android/iOS devices)
• Advanced skills in MS Office products
• Good knowledge of iOS, Android, and Windows 11 operating systems required

Other Competencies

• Positive attitude and a strong commitment to delivering quality work.
• Excellent knowledge of client lifecycle management systems and current computing trends.
• Effective English communication skills (written and verbal) to properly articulate complicated technical matters to management, IT partners and the end users
• Can work independently or part of a team.
• Conform with and abide by all Company codes, regulations, policies, values, work procedures and instructions.
• Must be an independent problem solver with troubleshooting, decision-making and analytical skills.
• Excellent customer service skills.

Awareness, Unity, Empowerment:

At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.

AI-Assisted Screening Disclosure

As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.

Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.

If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.