Software Engineer

WHO WE ARE

The Maersk vision is to become the Global Integrator of container logistics - connecting and simplifying our customers' supply chain.  We know we will only achieve this vision with the right people and the right technology. We are hoping that you will be the right person to join the part of Maersk which drives the technology for our warehousing, distribution, and transportation services in North America.

Our technology enables a distribution network of operations across the United States, Canada, and Mexico, with services that include transloading, automated conveyor sortation, and distribution with an emphasis on retail, wholesale, and e-commerce fulfillment.

ACCOUNTABILITY:

• Provide the required levels of customer service to internal and external parties.
• Timely completion of delegated IT project tasks
• Effective planning and execution of tasks that test and certify delegated IT solutions.
• Compliance with the IT release management process
• Compliance with Jira, Time Tracking, and Service Now Helpdesk
• Produce desired results when troubleshooting, managing, and applying resolution to IT issues and/or research requests.
• Collaborates and works with Application Support Extension Team
• Cross-group collaboration with IT, Operations, Customers, and other Stakeholders
• Main point of contact for monitoring EDI Flows across all applications and Trading partners

TASKS AND RESPONSIBILITIES:

• Monitors email, phone, and helpdesk queues for new incidents and requests
• Provides analysis, communication, and resolution to internal and external parties of all Incident and Problem Management cases.
• Develop and maintain knowledgebase articles that are relevant to EDI Support\Analyst
• React to alerts for data interface errors and exceptions.
• Analyze the use of new or existing EDI solutions and/or change requests.
• Coordinate EDI downtime and outage communication.
• Identify, propose, and execute continuous improvement opportunities.
• Administer and apply EDI configuration tasks.
• Implementation tasks such as EDI interfaces, Trading Partner Relationships, and Communication Protocol Setups
• EDI Analysis, Mapping, and File Generation as needed.
• On-call support
• Create dataflow diagrams.
• Other related duties as assigned.
• Managed File Transfer System
• Architects EDI message flow as needed.

Qualifications:

• BA degree required.
• 5 years EDI or combination of related IT\Industry experience
• Excellent organizational and interpersonal communication skills
• Ability to multi-task projects and production support tasks
• Strong problem-solving skills.  Ability to work independently and take initiative.
• Preferred but not required based on education and experience:
  • No less than 5 years exp. with IT technical support and customer service
  • Experience working in the Supply Chain Management industry a plus
  • Knowledgeable and able to apply skill sets in MSSQL.
  • Strong understanding of global EDI standards such as XML, ANSI X12, EDIFACT, csv files, etc.
  • EDI Mapping or Coding
  • Experience onboarding EDI Trading Partners
  • Experience supporting and/or operating logistics execution systems and applications including but not limited to WMS, YMS and TMS applications.
  • Experience with translation tools such as Seeburger, CLEO, Biztalk
  • Has experience interfacing with 3rd party EDI Providers and VANs
  • Experience establishing and troubleshooting SFTP, AS2, and VAN setups.
  • Experience with APIs

Physical Demands & Work Environment 

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

General office setting, typically the employee may sit comfortably to perform the work, usually at a computer terminal – with short breaks and/or lunch periods. However, there may be some bending/stooping, reaching above shoulder level, walking; standing; and carrying light items such as papers, books, or packages of up to 25 pounds. Should be able to hear &speak using phone/headset to communicate with customers; be able to navigate, view &enter information on the computer. May need to travel across US & Canada, international.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com.