Critical Response Engineer
Location: China, Shanghai, Shanghai, 200003
Remote Type: Site Based
Time Type: Full time
Job Description
- Lead technical response during critical service incidents, ensuring swift recovery and minimal business disruption.
- Build early-warning and real-time visibility using observability platforms and monitoring data.
- Develop dashboards, alert thresholds, and recovery indicators for critical services and infrastructure.
- Conduct structured root-cause analysis and drive permanent corrective actions to prevent recurrence.
- Collaborate with Network, Platform, and Application teams to strengthen continuity measures and response readiness.
- Implement automation-driven remediation steps, reducing manual resolution time and repetitive interventions.
- Maintain and prioritise a continuity backlog focused on recurrence prevention and operational gaps.
- Reduce false alarms, repeated disruptions, and reactive firefighting through proactive engineering practices.
- Improve uptime, recovery time, fault prevention, and continuity metrics across SbM-supported services.
- Create runbooks, playbooks, and standard response workflows to enable consistent execution.
- Provide continuity insights and incident learnings to leadership, enabling preventive decisions.
- Champion proactive continuity thinking and operational preparedness across teams and regions.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
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