Senior User Researcher

Department: Strategy & Design

Employment Type: Permanent

Location: l, l, Any UK Office Hub (Bristol / London / Manchester / Swansea), Hybrid

Key Responsibilities

• Acts as the research subject matter expert on a multidisciplinary team, facilitating the end-to-end research process and communicating research decisions to the team and stakeholders
• Scope the focus of research, so everyone involved has a shared understanding of what success looks like
• Comfortable in selecting the most appropriate qualitative / quantitative research methods when designing a research project 
• Able to work as a solo researcher within a multidisciplinary team on client deliveries
• Advocating for user research within the project delivery and with stakeholders
• Plan research that informs the design of public services that are helpful, usable and successful
• Understands and help teams to apply a range of methods to analyse research data and synthesise findings 
• Creates compelling and actionable insights which are suited to the research development phase
• Identifies key project stakeholders, builds relationships and works with them regularly to include and update on the progress of research
• Presenting findings in ‘show & tells’ / in key meetings to project delivery team and key stakeholders
• Analyse and interpret research findings so that teams can confidently confirm or challenge their understandings of problems and ideas
• Advocates for teams to make decisions based on research findings

Skills, Knowledge & Expertise

Practice

• Experienced in user centred, lean and agile research methodologies including:
• Usability testing 
• Contextual enquiry
• Rapid research
• Survey development
• Measurable and evaluative research
• Accessibility and inclusive design
• Understands and adheres to Made Tech’s research standards, the MRS code of practice and GDPR 
• Provide clear and informative communications with research participants, including sharing GDPR policies 
  
  

Community

• Support the hiring and onboarding of researchers
• Help define Made Tech design principles through delivering good public services
• Represent the community publicly and internally
• Contributes to communities of practice by discussing, sharing suggestions, approaches, ideas and sharing best practice
• Takes a proactive approach to learning (e.g. new research methods / analysis techniques) and shares knowledge back to the UR community.
• Proactively seeking feedback on own work and providing constructive feedback to colleagues 
• Desirable: Skills in either Service Design, Content Design, Interaction design.
  
  

Key measures

• Delivery of good public services for users with clients
• Case studies of how to design and deliver good public services and outcomes
• Growth and happiness of the UCD community at Made Tech
  
  

Competencies

• Client Focus
• Drive to Deliver
• Learning and Mentoring
• Experienced in their Profession
• Facilitation

Job Benefits