Director of Product, Customer Platform

At Lyft, our purpose is to serve and connect. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

The Customer Platform team is the backbone of our company, providing essential products and platforms to our diverse customer base, including riders, drivers, bikers, scooters, and B2B partners. As the Director of Product for the Customer Platform team, you will lead a talented team to explore, strategize, and implement groundbreaking solutions in Payments, Identity (Trust), and Integrity (Fraud). This leader will have tremendous impact by enhancing our services, ensuring every transaction is personalized, seamless and secure.  

We are looking for a passionate Director of Product with exceptionally creative, strategic, and analytical skills to craft and execute a world-class customer-centric product strategy.  This role requires outstanding collaboration skills, a customer-oriented thinking, and the agility to thrive in a dynamic, fast-paced environment.  

Join us in our journey to revolutionize transportation and make a lasting impact on the world. Your leadership will be instrumental in driving Lyft's vision forward, creating a future where transportation is a joy.

Responsibilities:  

• Drive our strategic product and technology vision for the Customer Platform team
• Demand a customer-first approach and define and articulate the customer experience and impact for the shared service experience
• Be the ‘go-to’ leader with product leaders across internal teams at Lyft to closely collaborate and identify opportunities together. 
• Develop and execute a customer-focused product strategy and roadmap via close collaboration with senior leadership, Business Operations, Data Science, Analytics, Design and Engineering
• Understand the competitive landscape and both general/ industry trends as well as local movements in Payments, Identity, and Fraud
• Translate customer and internal user needs into clear, well-defined functional and technical requirements backed by data analysis and deep understanding of the passenger landscape
• Guide and interface closely with data analysts and engineering teams to define scope, review, and refine technical capabilities, prioritize projects for release, and define new opportunities
• Manage and grow a team of high caliber product managers, providing them with development, mentorship, and and coaching to help them achieve theirs and Lyft's goals

Experience:

• Minimum of 10 years in product management or relevant experience in tech-related field
• Extraordinary interpersonal and communication and presentation skills, cultivator of collaboratively working relationships with teams across an organization, stakeholders, and executives.
• Demonstrated experience managing and growing a high performing team of product managers, while providing development, mentorship, and excitement to exceed team and department goals
• You are steadfastly focused on customers, whether they are drivers, passengers, or other Lyft employees
• Forward-thinking, analytical and problem-solving mindset, drawn to building off of ambiguous and unsolved problems and “making it happen”
• You have a technical background and are able to contribute to planning and design discussions
• Ability to remain flexible and thrive in ambiguity
• Experience leading distributed teams across multiple geographies with varied cultures and working styles
• Positive attitude and willingness to roll up sleeves and dig deep to achieve goals
• Proven ability to manage multiple, competing priorities simultaneously
• Passion for Lyft and what we are trying to achieve in sustainable urban transportation

Benefits:

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the San Francisco area is [$236,000] - [$295,000]. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.