Hospitality Liaison

What You’re Responsible For:

• Provide a five-star welcome experience: Within the lobby, foster a hospitality rich environment by infusing hospitality into all tenant and guest interactions. Ensure every person who enters feels welcomed and is personally greeted, providing proactive assistance for a seamless experience.
• Tenant Relationships and Anticipatory Service: Foster deep and meaningful relationships with tenants in the building in order to personalize future interactions and ensure details are shared with the greater team. Learn and anticipate tenant needs and preferences to provide them with personalized solutions + offer surprise and delight moments.
• Be the Neighborhood and Property Expert: Provide tailored recommendations for local dining, retail and other key locations in the area. Tenants know to come to you for information on nearby special events and upcoming occasions. You know the story of the property and can educate all who come to visit. You are the consummate concierge!
• Support Event Operations: Work closely with the Tenant Experience Director and Events Manager to support their efforts in executing spectacular events for tenants and guests in one of the several stunning event spaces in the building.
• Building Team Partnership and Collaboration: Liaise and collaborate with property management, leasing, janitorial, security and maintenance teams to ensure pristine condition of the property at all times. Support with new tenant welcome + move-in experience.
• Event and Operational Support: Assist the Tenant Experience Director and other on-site team members as needed to ensure the best possible tenant experience.  This may include preparing stations for promotional activities, redirecting deliveries, day of coordination for tenant activations, and entering work orders.

Who You Are: Baseline Requirements:

• You have 3+ years of hospitality experience. You may have worked as a concierge or guest experience specialist at a luxury hotel chain.
• You are physically able to be on your feet for several hours at a time, moving around the lobby quickly to assist tenants in a timely fashion.
• You are physically able to move furniture weighing up to 50lbs daily.
• You have 1+ years of experience troubleshooting AV issues and are comfortable working with several technologies on a daily basis such as Retool, Slack, SharePoint, and Prism.
• You are proficient with both the Google suite (what lulafit uses) and Microsoft Office (what our clients use).  Don’t worry, you don’t need to be great at PowerPoint nor super savvy with Excel.

Who You Are: Key Competencies:

• Obsessively customer-centric.   In previous roles, you have exceeded what customers expected of you, you have an innate hospitality mindset and are happiest when you are serving others.
• A stellar communicator.  You are a people-person known for clearly communicating your points. In this role you’ll be communicating and engaging with hundreds of people each day. You will innately understand how to communicate to all levels of tenants and approach each interaction with a welcoming, professional energy.
• A reliable team player. Your past managers would refer to you as dependable and authentic. You thrive working on a team and can understand how your daily tasks contribute to the success of the entire operation. You come to work each day ready to be a supportive pillar to your colleagues.
• A highly organized and detail-oriented professional. You excel at staying on top of your tasks and continuously reprioritizing your workload to ensure maximum efficiency. Colleagues recognize you as an exceptional multi-tasker, capable of effortlessly recalling details from memory while managing multiple, competing priorities.
• Flexible, adaptable and professional.  You are able to work with all levels of staffing, other management and clientele (i.e. c-suite executives, office managers, property management, building ownership, janitorial and security). You thrive in an environment where you are continuously adapting and overcoming challenges.